Mahesh Kumar
Jaipur
Summary
Accomplished Director of Operations at MAK TECHNOLABS PVT. LTD., leveraging expertise in Linux security and business leadership to drive operational excellence. Achieved significant cost savings and enhanced customer satisfaction through strategic planning and quality assurance. Skilled in AWS and effective communication, consistently exceeding business goals by fostering team efficiency and multitasking.
Overview
16
16
years of professional experience
Work History
Director of Technical Operations
MAK TECHNOLABS PVT. LTD.
Jaipur
12.2022 - Current
- Organized and oversaw work schedules of departmental managers.
- Worked with management team to develop operational goals aligned with business strategy.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Promoted products, increasing customer base, and market share.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Planned delivery routing, team workflows, and promotional initiatives.
AWS Cloud Support Engineer
MAK TECHNOLABS PVT LTD
Jaipur
06.2021 - 11.2022
- Received and prioritized support requests to maximize resource utilization.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Security Analyst
Secure Any Site
Jaipur
06.2020 - 05.2021
- Audited networks and security systems to identify vulnerabilities.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Provided technical support on security related issues and assisted users in resolving them.
Linux Technical Support Representative
GIP Technologies Pvt Ltd
Jaipur
07.2017 - 05.2020
- Oversaw storage management, data migration, backups and drive replacements.
- Implemented and monitored network security measures, including firewalls and intrusion detection systems.
- Provided technical support and training to users, improving system understanding and reducing support requests.
- Monitored system logs for errors or unusual activity on multiple Linux machines.
- Performed server builds, upgrades and patching for Linux environments.
- Provided technical support to customers with Linux-related issues via telephone, email, and chat.
Hosting Support
MAK TECHNOLABS
Jaipur
02.2009 - 06.2017
- Responded promptly to customer inquiries via telephone or email.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
Education
Bachelor of Engineering Technology - Computer Science & Engineering
Global Institute of Technology
Jaipur06-2006
Skills
- Red hat enterprise linux
- Linux security
- Website maintenance
- Customer support
- WordPress management
- System administration
- WHM/cPanel/plesk/DA
- AWS
- PHP
- Mysql
- Cloud server
- Business leadership
- Excellent communication
- Cost analysis and savings
- Multitasking
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Director of Technical Operations
MAK TECHNOLABS PVT. LTD.
12.2022 - Current
AWS Cloud Support Engineer
MAK TECHNOLABS PVT LTD
06.2021 - 11.2022
Security Analyst
Secure Any Site
06.2020 - 05.2021
Linux Technical Support Representative
GIP Technologies Pvt Ltd
07.2017 - 05.2020
Hosting Support
MAK TECHNOLABS
02.2009 - 06.2017
Bachelor of Engineering Technology - Computer Science & Engineering
Global Institute of Technology
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