MAHESH KUMAR M
Chennai
Summary
Results-driven Customer Support Specialist with a proven track record of managing customer inquiries and resolving complaints. Expertise in troubleshooting technical issues has led to consistently high customer satisfaction ratings. Demonstrated ability to enhance support processes, streamline operations, and improve overall customer experiences through effective problem-solving and empathetic communication. Aiming to leverage skills in a challenging new role focused on delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Engineer
MOVATE TECHNOLOGIES PRIVATE LTD
CHENNAI
02.2025 - Current
- Collaborated with other departments to ensure timely resolution of customer inquiries.
- Maintained positive working relationship with fellow staff and management.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Provided remote support to customers experiencing technical difficulties.
Senior Customer Executive
Allsec Technologies Pvt Ltd
Chennai
06.2022 - 07.2023
- Delivered a high level of service to customers in an effort to build upon future relationships.
- Implemented training and development programs for new employees to successfully exceed retention targets.
- Proofread business agreements to identify loopholes and safeguard the organization.
- Updated system with order specifics and customer details, preferences, and billing information.
Executive
Visionary RCM
Chennai
05.2019 - 05.2022
- Formed and sustained strategic relationships with clients
- Delivered high level of service to customers in effort to build upon future relationships
- Led and contributed to market and business development activities, identifying, and pursuing new potential client services opportunities
- Increased efficiency, effectiveness, and profitability by managing team productivity, costs and budgets
Fitness Manager
Pounds Gym
Chennai
05.2018 - 04.2019
- Controlled daily workload based on current center priorities
- Kept equipment safe for use with regular preventive maintenance
- Resolved guest complaints about equipment, classes, or policies with focus on maintaining customer loyalty
- Allocated recreational resources to get maximum value and meet budget goals
Education
Bachelor of Science - Visual Communication
SRM University
Chennai01.2016
HSC - Matriculation
Leo Matriculation Hr. Sec. School
Chennai01.2009
10th - CBSC
Vivekananda Vidyalaya CBSC School
Chennai01.2007
Skills
- Network troubleshooting
- Software troubleshooting
- Hardware troubleshooting
- Mobile device support
- Helpdesk management
- Remote support
- Network configuration
- Wireless networking
- Transaction processing
- Client confidentiality
- Refunds processing
- Performance testing
- Security testing
- Test management tools
Technical Qualifications
- MS Word
- MS Excel
- MS Access
- Outlook
Accomplishments
- MR ASIA
- MR TAMILNADU
- MR CHENNAI
Languages
English
First Language
MALAYALAM
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
TAMIL
Intermediate (B1)
B1
Timeline
Engineer
MOVATE TECHNOLOGIES PRIVATE LTD
02.2025 - Current
Senior Customer Executive
Allsec Technologies Pvt Ltd
06.2022 - 07.2023
Executive
Visionary RCM
05.2019 - 05.2022
Fitness Manager
Pounds Gym
05.2018 - 04.2019
Bachelor of Science - Visual Communication
SRM University
HSC - Matriculation
Leo Matriculation Hr. Sec. School
10th - CBSC
Vivekananda Vidyalaya CBSC School
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