MAHESH KUMAR MAURYA
Senior Manger - Operations
Dombivali
Summary
Seeking a Senior Data Analyst role to leverage advanced analytics, reporting expertise, and business understanding to drive operational efficiency and support long-term organizational goals
Overview
20
20
years of professional experience
2
2
Languages
Work History
Senior Operation Manager
Howden Insurance Broking Private Limited
11.2021 - Current
- Managing and supervising a team of 20 employees located across multiple regions in India.
- Preparing and presenting monthly MIS reports to support management in reviewing business performance.
- Coordinating with sales staff to obtain mid-month income projections and forecast monthly revenue.
- Maintaining strong relationships with key insurer personnel to expedite brokerage and reward recoveries.
- Ensuring proper maintenance of mandatory records to support smooth audit.
- Preparing interactive dashboards in Power BI with graphical insights to improve business understanding and decision-making.
- Delivering regular and timely system training sessions to enhance team efficiency and operational accuracy.
- Leading and maintaining a revenue-generating team handling more than ₹75 crore in the Special Risk Liability vertical.
- Collaborated in designing and developing a CRM module with a centralized data management system, enabling standardized data capture and improved operational efficiency on a single platform.
Head of Department - Operations
CoverMitra Broking Private Limited
04.2020 - 10.2021
- Monitoring operations, finance, and IT teams in a small-scale organization to ensure smooth business functioning
- Overseeing the preparation and submission of quarterly, half-yearly, and yearly data reports on the BAP Portal, maintaining accuracy, consistency, and regulatory compliance
- Compiling and preparing key business data for presentation and review with the management team.
- Building and maintaining strong client relationships to ensure high retention of existing business.
- Maintaining all mandatory records with accuracy to facilitate seamless audit processes and compliance reviews.
- Meeting once in a month with insurer key person to maintain relationship with them
- Preparing comprehensive and data-driven presentations to deliver performance reviews, insights, and strategic updates to the Director.
Senior Manager - Operations
LML Insurance Broking Private Limited
06.2020 - 05.2020
- Monitoring and coordinating the activities of the Operations, Finance and Claims teams to maintain efficiency, accuracy, and seamless service delivery:
- Conducting structured SAIBA software training sessions to enhance user proficiency, optimize system usage, and support smoother business operations
- Creating detailed MIS dashboards and reports in Excel to identify, analyze, and present business trends for management decision-making.
- Analyzing business process gaps, recommending solutions, and developing enhancements to improve efficiency, accuracy, and overall operational effectiveness
Implementation – Senior Manager
Simson Software Private Limited
04.2015 - 05.2020
- Providing product demonstrations of SAIBA software features to customers, helping them evaluate the software’s suitability for their business needs.
- Implementing SAIBA software at customer locations and Provided hands-on training to end users.
- Coordinating between customers and software developers to facilitate required software customizations.
- Handling customer queries by analyzing their concerns and offering appropriate solutions.
- Building and maintaining strong relationships between customers and the Vendor team to ensure smooth communication and support.
- Following up with customers regarding pending software payments and AMC dues to ensure timely collections.
Senior Technical Support Manager, Instructor
DataComp Web Technologies Pvt. Ltd.
02.2007 - 04.2015
- To provide technical support and training for the system developed and maintenance of software system.
- Providing training to client regarding Private Life Insurance’s software, solving their queries & troubleshoot.
- Technology Used: .Net, Microsoft Access
- Giving training to client regarding Life Insurance of India Insurance software, solving their queries & troubleshoot.
- Technology Used: VB 6.0, Microsoft Access
- Giving training to client regarding General Insurance of India, Insurance software, solving their queries & troubleshoot.
- Technology Used: VB 6.0, Microsoft Access
- Giving training to client regarding Small Saving (Postal Saving) software, solving their queries & troubleshoot.
- Technology Used: VB 6.0, SQL 2005
- Giving training to client regarding SMS software, solving their queries & troubleshoot.
- Technology Used: VB 6.0, Microsoft Access
- Giving training to client regarding Portfolio Software, solving their queries & troubleshoot.
- Technology Used: VB 6.0, Microsoft Access
IT-Trainee
HINDUSTAN PETROLEUM CORPORATION LIMITED
02.2006 - 01.2007
- Wirelesses and LAN SETUP
- Installation and Giving Security by using Cisco Component of Wirelesses LAN [IBM Series/Compaq, Laptops and Desktop]
- Assisting the Commercial Application Processing [Finance, Fixed Assets, Fccr Payroll]
- Masters updating [Brand, Customer, Town, Location,]
- Printing Payroll Cheques and Reports, Control tally of Reports.
- Commercial Application data backup and restoration
Education
Graduation -
Purvanchal University
Jaunpur, U. P.HSC - undefined
Allahabad Board
U. P.SSC - undefined
Allahabad Board
U. P.Skills
Completed Diploma in Office Automation & Graphics from Keerti Computer Institute, Chembur, Mumbai
Interests
Playing Cricket, Listening music
About Myself
- NAME: MAHESH MAURYA
- D. O. B.: 10-JUL-1978
- SEX: Male
- NATIONALITY: Indian
- ADDRESS: A-003, Chandresh Kanchan Building, Lodha Heaven Kalyan-Shil Road, Dombivali (E) - 421204
- STRENGTH: Hard Working, Flexible, Independent and Courageous
Timeline
Senior Operation Manager
Howden Insurance Broking Private Limited
11.2021 - Current
Senior Manager - Operations
LML Insurance Broking Private Limited
06.2020 - 05.2020
Head of Department - Operations
CoverMitra Broking Private Limited
04.2020 - 10.2021
Implementation – Senior Manager
Simson Software Private Limited
04.2015 - 05.2020
Senior Technical Support Manager, Instructor
DataComp Web Technologies Pvt. Ltd.
02.2007 - 04.2015
IT-Trainee
HINDUSTAN PETROLEUM CORPORATION LIMITED
02.2006 - 01.2007
HSC - undefined
Allahabad Board
SSC - undefined
Allahabad Board
Graduation -
Purvanchal University