MAHESH MANOHAR
Senior Process Associate
Bangalore,India
Summary
Organized and Result-oriented Individual with 2 years 10 months of experience looking to be the Sales Engineer Analyst at Dell Company. Possess the ability to develop proposals to presales team and to use my communication, documentation and presentation skills to effectively file in role in your company.
Overview
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Senior Process Associate
Amazon Development Centre Pvt Ltd
Bangalore, INDIA
04.2020 - Current
- Achieve metrics and goals set up by business teams.
- Ticket management (meeting SLAs and creating/responding/resolving tickets).
- Assigning work to associates, checking productivity of team, auditing task assigned to associates and giving feedback of their performance.
- To provide Root cause analysis for any error made by junior associates and to suggest a action item to prevent such errors.
- Review & suggest SOP changes required if any to the team basis input from Category managers.
- Handle various sets of daily, weekly and monthly business reports Onboard new processes if required as per the business needs.
- Interface with Vendor Managers, Retail team, Audit team, Technical team and price approval team.
- To Identify and drive corrective actions and process improvements that will improve our metrics and raise customer satisfaction level.
Process Associate
Amazon Development Centre Pvt Ltd
Bangalore, INDIA
07.2018 - 08.2020
- In this role, I was responsible to monitor and ensure the accuracy of the pricing analytics & operations team through audits.
- Meet or exceed the productivity and maintaining 100% accuracy.
- Trained multiple New Hires batches on the process and have provided guidance in process.
- Interact with the business, automation & technology teams to help drive operational and system improvements.
INTERNSHIP, ARRAY METRIC PRIVATE LIMITED
ARRAY METRIC PRIVATE LIMITED
Bangalore , INDIA
03.2017 - 09.2017
- To build components for environmental alert system and Servo press which monitors the environment by measuring air pollution around an area.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
Education
10th -
RT NAGAR PUBLIC SCHOOL
Bangalore, INDIA 05.2011 - 04.2012
II PU -
SHESHADRIPURAM PU COMPOSITE PU COLLEGE
Bangalore, INDIA 05.2013 - 03.2014
BACHELOR OF TECHNOLOGY - Mechanical
REVA UNIVERSITY
Bangalore, INDIA 08.2014 - 06.2018
Skills
MS-office Advanced Excel Analytical skills SQL, VBA, Tableau Communication Business process understanding Staff training and motivation Decision-making Team player mentality Presentation skills
AWARDS and RECOGNITION
STAR OF THE MONTH for month MAY 2019 and Mar 2020 at AMAZON
ABOVE AND BEYOND for month Jan 2021 at AMAZON
Timeline
Senior Process Associate
Amazon Development Centre Pvt Ltd
04.2020 - Current
Process Associate
Amazon Development Centre Pvt Ltd
07.2018 - 08.2020
INTERNSHIP, ARRAY METRIC PRIVATE LIMITED
ARRAY METRIC PRIVATE LIMITED
03.2017 - 09.2017
BACHELOR OF TECHNOLOGY - Mechanical
REVA UNIVERSITY
08.2014 - 06.2018
II PU -
SHESHADRIPURAM PU COMPOSITE PU COLLEGE
05.2013 - 03.2014
10th -
RT NAGAR PUBLIC SCHOOL
05.2011 - 04.2012
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