Summary
Overview
Work History
Education
Skills
Other Interest
Languages
Timeline
Hi, I’m

Mahesh Pandey

Thane
Mahesh Pandey

Summary

Adept at gathering, organizing and analyzing data to produce accurate reports, charts and updates. Versatile in handling different group needs with an accuracy-driven and efficient approach. Sound judgment with a forward-thinking mindset.

Overview

8
years of professional experience

Work History

Future Focus Infotech Ptrivate Limited

IT Support Specialist
03.2022 - Current

Job overview

  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Updated software to safeguard against security flaws.
  • Configured hardware and granted system permissions to new employees.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Answered questions and provided information to customers about new software or hardware.
  • Outlook PST creation and installation of Haver, Think cell.

Teleperformance Global Service Privated Limited

Request Management Specialist
11.2020 - 01.2022

Job overview

  • Working on e-mail, password retrieval conversations and remotely troubleshooting system issue.
  • Handling Bridge CCT, Documenting CCT and sending notification to concern department.
  • Creation and Deletion of Artiva,Facs account.
  • Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and provide solutions.
  • Ping test report preparation, installing and uninstalling of application remotely.
  • Assisting as intermediate for chat support,along with calls there by escalating issue to concern department.
  • Creating case for every call and document users query along with troubleshooting.

Elite Finance Services

Senior Sales Executive
02.2014 - 03.2020

Job overview

  • Facilitated relationships with target accounts through implementation of proven networking methods.
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Manage and optimize all administrative operations and co-ordinate with 6 Telesales Executive.
  • Resolve discrepancies in the Financial Institutions log-in file. Successfully manage the disbursement of real estate loans, corporate loans and working capital.

Education

Ramniranjan Jhunjhunwala
Mumbai

Bachelor in Vocational Studies from Financial Market & Services
06.2018

University Overview

  • Final Grade: B
  • Completed Coursework: [Broking & Trading], [2016]
  • Certificate in Basics of Financial Markets from National Skill Development Corporation. [2016]

R.K.Talreja College Of Arts ,Commerce & Science
Ulhasnagar

HSC from Science
06.2011

University Overview

  • Percentage: 73.17

National English High School | Maharashtra Board
Thane

06.2009

University Overview

  • Final Percentage: 86.30

Skills

  • Outlook Troubleshooting
  • MS teams
  • Sharepoint
  • Data Analysis in Excel
  • Troubleshooting Skills
  • Software installation

Other Interest

Other Interest

Reading financial blogs, Tech news, reading Finance newspaper, trekking & Mobile photography  

Languages

English
Hindi

Timeline

IT Support Specialist
Future Focus Infotech Ptrivate Limited
03.2022 - Current
Request Management Specialist
Teleperformance Global Service Privated Limited
11.2020 - 01.2022
Senior Sales Executive
Elite Finance Services
02.2014 - 03.2020
Ramniranjan Jhunjhunwala
Bachelor in Vocational Studies from Financial Market & Services
R.K.Talreja College Of Arts ,Commerce & Science
HSC from Science
National English High School | Maharashtra Board

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