MAHESH PRABHUNE

Audit & checking

Audit the file and check the quality of the file

Loan Disbursement

Two Wheeler (TWL)

Loyalty Personal Loan (LPL)

Collection

EMI, BCC, LPP, Foreclosure Amount with cash, cheques, Easy pay

Customer Service

Foreclosure of Loan

EMI or Foreclosure amount check in the system

Foreclosing of loan or foreclose the specific vehicle according to the customer's need

Processing for the refund

If EMI amount received twice in a month from the customer then the request for refund should be sent

If the premiums are not going up, then the processing for Relodgement of that specific customer

If the customer wants to change the bank account then automate the process of transferring the account or Swapping of cheques of new bank accounts

Request send for maturity closure or closing for that specific case

Processing for loan closing or send request for loan closing through the system

Processing for NOC or send request for NOC in the system

NACH / ACH scanning in Zipvalid application

Customer Handling

Online E-Mandate registration to smoothly go installments from the bank

ECS, NACH / ACH Registration to go to clear installments from the bank

The details on the customer's NOC are wrong, let him process the new NOC

Reg No, Eng No, Chass No updating in the system.

Closing the loan to the customer if the installments are fully paid

Scanning and uploading all types of documents into the system

Put all the documents in files as serial

In case of death of the customer in whose name the vehicle is registered, to process the death claim to his/her nominee.

Dispatch files and keeping records

Files packing & dispatch all files to HO

Keep tracking of the files which are dispatch to HO as well as send POD no to HO

MIS

Create daily disbursement reports and update the system

Create daily collection reports and update the system

Create daily customer service reports and update the system