Mahesh Salwoji

I have recently joined Cognizant and am available for immediate project allocation

• Investigate and diagnose infrastructure Incidents to restore a failed IT services as quicklyas possible
  
• Acted as a point of contact for Major and Critical issues.
  
• Initiating a bridge call with required stakeholders guiding to the technical teams forquick restoration.
  
• Publishing the incident notifications with all stakeholders.
• Responsible for the effective implementation of the process “Incident Management,” and carries out the respective reporting procedure.
• Point of contact for all incident-related reports (incident trend, SLA targets, MSR, etc.) with the help of the ITSM tool.
  
• Conducting the Incident Management and Change Management KT sessions for the new resources.
  
• Manage change requests and review planned changes on a daily basis.
• Involved in CAB calls and reviewing the planned changes for further approach.
  
• Publishing the Change reports (New, Ongoing, Closed) on a daily basis with the help of the ITSM tool.

• Lead the incident management process to restore normal service operations as quickly as possible.
  
• Coordinate resolution efforts for major incidents, ensuring timely communication with stakeholders.
• Analyze incident trends, and recommend corrective actions to reduce recurrence.
• Attend and lead incident review meetings, owning incident analysis and timelines.
• Monitor incident SLAs, and escalate breaches appropriately.