Mahesh Sharma

• Managed guest services and ensured personalized attention for each visitor.
• Coordinated dining arrangements and special events with attention to detail.
• Assisted in maintaining inventory of supplies and equipment for operations.
• Oversaw housekeeping tasks to maintain high cleanliness standards in guest areas.
• Facilitated communication between guests and hotel management for seamless service.
• Prepared and served beverages and meals according to guest preferences.
• Managed guest requests promptly, coordinating with various hotel departments as needed.
• Developed strong relationships with guests through attentive listening and personalized service.
• Trained new staff on service protocols and standards to enhance team performance.

• Recognized for exceptional dedication in consistently maintaining Club Lounge area in well-presented manner and efficiently preparing for Breakfast, high tea, and luxury hours operations as one-person show resulting in subsequent promotion to Club Lounge Attendant within just 11 months, having previously served as butler.
• Establishing strong and reliable connections with VIPs, LSGs, and other distinguished guests to foster exceptional customer loyalty.

• Efficiently anticipate, gather, and manage comprehensive guest data concerning preferences and requirements during their entire stay, encompassing pre-arrival tasks, amenities, warm welcomes, in-room check-ins, luggage assistance, laundry services, reservation coordination, activity scheduling, and seamless communication with other departments as needed.
• Successfully supervised IRD (In-Room Dining) operations and efficiently handled food and beverage service operations at all hotel outlets as required, while also receiving recognition for adept celebrity management and delivering personalized butler services.

• Demonstrate expertise in menu offerings, making recommendations, and accommodating dietary requests, while ensuring precise order-taking and efficient delivery of orders to guest rooms with utmost care for food quality and temperature, ensuring exceptional guest satisfaction
• Ensuring prompt and effective resolution of guest concerns, complaints, or inquiries while proactively identifying and surpassing guest needs, thereby elevating the overall experience to exceed expectations.
• Advised guests of hotel services to maximise experience enjoyment.

Collaborated with industry experts to enhance theoretical training through hands-on experience across essential departments.

Researched and analyzed functional relationships between FOTH and BOTH to gain valuable insights into decision-making significance and protocol impacts.