Virender Kumar
Shimla,India
Summary
Accomplished hospitality professional with a distinguished 4-year tenure as a butler, demonstrating unparalleled dedication to personalized customer service. Expertise in seamless collaboration within diverse, high-performance teams. Eagerly anticipating the opportunity to apply these skills at Qatar Airways, where excellence is the standard
Overview
5
5
years of professional experience
Work History
Butler
Taj Jumeirah Lakes Towers - IHCL, Dubai | UAE
03.2022 - 04.2023
- Anticipating and gathering all relevant data concerning guest preferences and requirements during their stay. Managing pre-arrival preparations, amenities, cordial reception, escorting guests, facilitating in-room check-in, providing luggage assistance, arranging laundry services, scheduling reservations and activities, and effectively communicating with other departments as necessary.
- Cultivating dependable relationships with VIPs, LSGs and esteemed individuals to foster exceptional customer loyalty. Selected to serve as Butler for CEOs, MDs, and VIPs during their stays, ensuring embodiment of Tajness experience.
Butler
ITC Gardenia - ITC Hotels, Bangalore | India
07.2019 - 01.2022
- Provided guests with single point of contact for all their service needs, proactively anticipating unspoken requirements, personally communicating each request, and addressing any special inquiries throughout their stay
- Proficiently managed butler operations, including RSOT desk, amenities placement, handling guest complaints, overseeing store requisitions, and effectively leading teams during high-demand.
- Empowered team of Butlers for 3 months, revolutionizing operations to minimize complaints and elevate guest satisfaction through transformative changes. Continued strong dedication and succeeded despite challenges of Covid-19 pandemic.
Industrial Trainee
ITC Windsor - ITC Hotels, Bangalore | India
11.2017 - 03.2018
- Collaborated closely with industry professionals to enhance acquired training by gaining practical insights across all core departments. Successfully strengthened self-confidence, improved my communication prowess, and forged a stronger, more distinguished professional identity.
Education
Bachelor of Science - Hospitality and Hotel Administration
04.2019
12th - Non-Medical
05.2016
Skills
- Commitment to high level of customer service
- Calm and Positive attitude under pressure
- Excellent verbal communication skills
- Professional demeanour
Languages
English
Fluent
Hindi
Fluent
Accomplishments
- Collaboratively elevated TripAdvisor customer ratings from 3.6 to 4.3 within a span of eight months in Taj JLT Dubai.
- Honored with the distinction of "Best Groomed Associate" and awarded as the "Employee of the Month" in Taj JLT.
- Consistently acknowledged as a top-performing employee for three consecutive months in ITC Gardenia Bangalore.
- Consistently achieved top 3 positions in academics while serving as a key team member in training initiatives at IHM Hamirpur.
- Accoladed for Maximum attendance and punctuality in school.
- Achieved consistent first position in academics at school.
Timeline
Butler - Taj Jumeirah Lakes Towers - IHCL, Dubai | UAE
03.2022 - 04.2023
Butler - ITC Gardenia - ITC Hotels, Bangalore | India
07.2019 - 01.2022
Industrial Trainee - ITC Windsor - ITC Hotels, Bangalore | India
11.2017 - 03.2018
IHM Hamirpur - Bachelor of Science, Hospitality and Hotel Administration
Govt. Boys Sr. Sec. School Lalpani - 12th, Non-Medical
Similar Profiles
Haidar Ali Syah RafiHaidar Ali Syah Rafi
Bartender at Taj Jumeirah Lakes TowerBartender at Taj Jumeirah Lakes Tower
Nabin Chandra BishtNabin Chandra Bisht
Head Waiter at Taj Jumeriah Lakes towersHead Waiter at Taj Jumeriah Lakes towers
David TillyDavid Tilly
Executive Chef at IHCL Taj HotelsExecutive Chef at IHCL Taj Hotels