Mahesh V Shirur
Bengaluru
Summary
Dynamic Senior Travel Consultant with extensive experience at BCD Travel India Pvt Ltd, excelling in expert itinerary planning and customer service. Proven track record in negotiating competitive travel packages and enhancing client satisfaction through personalized solutions. Proficient in Amadeus and Sabre systems, delivering exceptional results in a fast-paced environment. Seasoned travel agent with a solid background in crafting memorable, cost-effective travel experiences tailored to client needs. Skilled in itinerary planning, booking systems, and customer service, ensuring smooth travel arrangements from start to finish.
Overview
9
9
years of professional experience
Work History
Senior Travel Consultant |||
BCD Travel India Pvt Ltd
Bengaluru
01.2023 - Current
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Negotiated competitive rates with travel suppliers to ensure the best deals for clients.
- Modified existing tickets and reservations to provide clients flexibility in travel while advising on penalties and cancellation fees to find optimal solutions within company policies.
- Developed personalized travel itineraries based on clients' preferences and budget.
Sr. Customer Support Representative
IGT Solutions Pvt Ltd
Bengaluru
04.2021 - 12.2022
- Utilized computer reservation systems such as Amadeus and Sabre for booking tickets and tracking reservations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
Sr. Customer Support Representative
Aegis Customer Support Service Pvt Ltd
Bengaluru
11.2018 - 05.2020
- I worked as a Sales Representative and also worked in Customer Service.
- Assisted customers in planning their dream vacation, including researching flight times, hotel options, and activities.
- Collaborated with airlines, hotels, resorts, and other vendors to coordinate the best deals and most efficient routes.
Customer Support Representative
OLA Cabs (ANI Technologies Pvt Ltd)
Bengaluru
10.2015 - 10.2018
- Worked as Customer Support Representative with Partner care & Customer Care
- Troubleshot technical problems using provided resources or third-party tools.
- Assisted customers with product information, pricing, billing, and troubleshooting.
Education
Diploma - Computer Science
Oxford Polytechnic
Sharewad, Hubli, India05.2015
SSLC -
St. Michaels High School
Hubli, Karnataka, India05.2011
Skills
- Amadeus
- Sabre system
- Customer Service
- Expert itinerary planning
- Sales
- Travel packages
Languages
English
First Language
Kannada
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Hobbies
- Bike Enthusiast
- Movies, web series
- Watching & Playing Cricket
Accomplishments
I was the best performer in sales, and I have exceeded sales targets by building strong client relationships, designing personalized travel experiences, and streamlining booking processes
I have also been the best performer for consecutive times in my previous organizations
Timeline
Senior Travel Consultant |||
BCD Travel India Pvt Ltd
01.2023 - Current
Sr. Customer Support Representative
IGT Solutions Pvt Ltd
04.2021 - 12.2022
Sr. Customer Support Representative
Aegis Customer Support Service Pvt Ltd
11.2018 - 05.2020
Customer Support Representative
OLA Cabs (ANI Technologies Pvt Ltd)
10.2015 - 10.2018
Diploma - Computer Science
Oxford Polytechnic
SSLC -
St. Michaels High School
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