Maheswari Ganja
Intune Administrator
Kakinada
Summary
Adept Systems Engineer with a proven track record at Infosys Limited, managing a vast array of devices across multiple regions with Microsoft Intune and JAMF. Demonstrated expertise in application packaging and providing exceptional end-user computing support, achieving 100% SLA compliance. Skilled in vulnerability mitigation and mobile device management, showcasing strong analytical and problem-solving abilities. Practiced at transitioning customers from on-premise solutions to hybrid deployments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Systems Engineer
Infosys Limited
Hyderabad
06.2022 - Current
- Managing over 10,000 Windows, over 500 Android, and 500 macOS devices using Microsoft Intune and JAMF across the US, UK, and Asia regions, including China.
- Administering L1 and L2 support in Intune includes MDM and MAM.
- Worked on the PowerShell App Deployment Toolkit (PSADT) to create application packages for application requests, and patch management, ensuring 100% SLA compliance.
- Managing both Windows & O365 Patching through Intune, ensuring a phased rollout of updates to minimize disruption and maintain stability.
- Expertise in the concepts of Device Enrollment and Domain Migration.
- Expertise in analyzing the Device Compliance, and Vulnerability reports weekly to ensure all the devices are compliant and vulnerabilities are remediated.
- Worked on Vulnerability Mitigation with the help of Rapid7, and Carbon Black reports.
- Provided remote desktop support to the end-users, managing over 50,000 Windows Devices.
- Expertise in handling L2 remote support on Software Installations, Generic Software Issues, Printer Installation and Troubleshooting, Domain Join, and Device Troubleshooting.
Education
Bachelor of Technology - Electrical And Electronics Engineering
Srinivasa Institute of Engineering And Technology
Amalapuram, India 06.2017 - 06.2021
Skills
Microsoft Intune
Application Packaging
Mobile Device Management
Mobile Application Management
Vulnerability Mitigation
End User Computing
Active Directory
Timeline
Systems Engineer
Infosys Limited
06.2022 - Current
Bachelor of Technology - Electrical And Electronics Engineering
Srinivasa Institute of Engineering And Technology
06.2017 - 06.2021
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