MAHIMA SHOKHANDA

• Team Lead-Corporate Relations (09/2023-now)

- Generated 4 Cr+ revenue with a team of 11 members

- Updated lead and query tracking process through CRM. This translated into 100% SLA for all communications.

- Prepared effective and detailed systems for tracking client feedback on product's performance. Concrete suggestions have been adopted for product optimizations.

- Handled escalations and coordinated with support teams for effective redressal

• Team Lead-Sales (01/2023-08/2023)

- Generated 90 lakh+ revenue with a team of 10 members, converting first time users of platform

- Managed processes for daily performance tracking to ensure consistent revenue generation

• Corporate Sales Associate (07/2022-12/2022)

- Gained thorough product knowledge to train new members within 2 months of joining

- Maintained high productivity through advanced usage of CRM (LSQ)

• Led a team of 20 volunteers to identify systemic and structural disparities impacting community during Covid-19.
• Created dashboard using Tableau for task management and amplification during Amphan cyclone.
• Coordinated donation drive which provided relief to 6.4 million people during Covid crisis.

• Oversaw inventory and safe conduction of self RT-PCR tests for Covid-19 detection as liaised by NHS.

• Executed complete sales cycle from leads to contract negotiations and close.
• Translated 15 customer relationships into 4-5 sales on field per day.
• Created Pivot tables using Excel to identify patterns for better targeting.

• Researched on ‘Blockages to Peace and Sustainable Development'.
• Identified empirical evidence across society, political system, and other realms in Palestine, which hinder peacemaking.
• Organized virtual conference to present the findings.