MAHIMA SINGH

• Engineering
• Assess scope of API project (what business wants) and defines milestones
• Facilitates brainstorming sessions between all stakeholders, knowledge matter experts and engineering team
• Establish and evaluates API requirements and define API Requirements Documentation (API client requirements, Architecture & HLD)
• Translates API client needs into technical API specifications (OpenAPI) in collaboration with product manager/owner
• Work closely with development teams providing functional and non-functional requirements
• Prioritize user stories in conjunction with product manager/owner or project requirements
• Actively participate in Agile processes including planning and estimation, products to project stakeholders
• Identify and implement continuous improvement opportunities
• Project Description: MVP- H&M Observe ability and early detection
• To unlock division of more comprehensive end to end health monitoring H&M needs and accelerated journey that connect the business services with the underlying applications assets to ensuring effective observe ability and early detection
• For the whole H&M group, produce an approach of providing proactive & predictive technology / operations management in order to maintain business continuity
• To achieve this an observability service should be build, by using monitoring tool Splunk, that captures, digest & report monitoring data in form of a complex dashboard, for Early Detection & proactive Operations
• Industry Segment: Retail
• Agile & SAFE
• Roles & Responsibility:
• Meeting with various product teams, gathering requirements in terms of features/enhancements want to see on monitoring dashboard, and understanding priorities for each of them
• As feature deliverable, create Epics with high level of expected outcome of Epic delivery
• Break down epic into multiple stories that need to be delivered by various teams and define high level acceptance criteria for each story
• Ensure stories are created with size that can be delivered within sprint or two
• During analysis phase, involve required product team members and walk through Epics/Stories with them
• And jointly understand solution at high level that can be implemented to deliver EPIC(s)
• With detailed analysis, creating functional document that will be input to development team to implement expected solution to deliver feature/Epic
• Responsible for service definition and service identification with support from H&M team and decomposition of services into applications and Products
• Responsible for decomposition of application and products into underlying code and Infra components

Presales Manager for AI-ML / RPA offerings

Highlights:

• Successfully Preparing Solution Proposals, Solution Pitch, Pre-Sales kit and Solution Presentations for – India, Middle East, Europe.
• Work closely with customers in identification of business requirements, functional design, process design
• Analyze business processes, identify potential automation opportunities, and propose Plan of RPA strategy.
• RPA Process Discovery to build awareness within business team for quick identification of automation touchpoints
• Providing solution proposal by checking scalability of RPA across various functionally areas and cross domains.
• Transformed organization model to achieve key business objectives such as enhanced customer focus, seamless end-to-end management.
• Establishing customer acquisition strategies to win new customers.
• Ensuring the understand clients technical & functional requirement, planning strategies to automate. problem-to-resolution processes across various BUs, COEs and acting as proxy Business partner/Customer Relationship.

• Business Analyst- Process Analyst-PMO: Operations/Support- Presales Manager
• Key Result Areas
• Prepared financial due diligence report for one of India’s largest mortgage lender and involved in financial, operational analysis and product portfolio analysis.
• Conducted detailed assessment, market analysis of various segment, automotive industry’s assessment, and benchmarking analysis for two of largest automobile manufacturers in India. Facilitated in capability assessment for fact book analysis.
• Achieve higher levels of process maturity.
• As part of engagement, conducted maturity assessment for Clients’ processes.
• Conducted analysis for identifying gaps and recommending improvement opportunities. For various process, did process mapping/modelling. This included creating process maps, SIPOC, RACI and detailed standard operating procedures.
• Conducted business process review, identifying, and addressing the gap/risks in the processes.
• Understood business process/analyzed workflow to design solutions (as-is, to-be & why analysis); captured detailed process flows - business, functional and systems requirements and have been integral part in Disaster recovery processes.
• Coordinated with higher management to collect & track the OTDR report from the external vendor and conducted comprehensive assessments with current OTDR health reports.
• For the LEA where conducted the shadow of LEA (Law Enforcement Agency) Mails (Track the different kinds of ‘LEA’ mails) and requesting for information, etc. also closely worked with the team to ensure the requested information must be provided to the concerned Authority.
• Conduct the meetings with the stakeholder to identify the list of vendors for the pending payments for revenue generation.

Highlights:

• Responding to customer RFPs/ RFIs by providing technical response and stitching technical bid which comprises tasks such as providing technical compliances, Bill of Materials (BoM), Solution Architecture, Datasheets, and presentations.
• Benchmarking of various OEM Solutions and come out with a preferred stack.
  Act as SME for Surveillance, IoT, Bigdata, Kiosks, Smart Solutions, Enterprise Management System and Wi-Fi to ensure that the solution is appropriately stitched.
• Demonstrate the Smart City Solutions like HP UIoT/ Bigdata Platform, Environmental Sensing (Air, Water, Agriculture), Parking, Lighting, Waste Management, Traffic, e-Health, LoRa, ANPR, RLVD, Surveillance etc at the Sterlite Center for Smarter Networks to prospective clients like MoUD Officials, ULB Officials, Smart City CEOs, Pvt Telco Customers.
• Understanding Integration touch points and making suitable provision for the same.
• Developing technical areas of competence and imparting knowledge through trainings, technical forums/communities.
• Manage custom support of special high-profile network events.
• Responsible of delivery of multiple projects adhering to Project Delivery Framework of the organization.
• Develop methods and best practices for delivering outstanding service.

Highlights:

• Understanding of Functional Requirements.
• Created comprehensive test plans, test scripts and use cases to support testing objectives.
• Analyzed test results and prepared system-level evaluation reports to verify and validate system performance.
• Reviewed, evaluated and identified requirements for testability.
• Provided technical advice to improve quality of engineering practices.
• Technical Documentation like User Manual, Solution Design Document, Requirement Specification (SRS), Acceptance Testing, Product Presentations.