SHESHI KANTH. R
Hyderabad
Summary
IT Service Owner with significant experience at HSBC, specializing in project leadership and Agile methodologies. Demonstrated success in enhancing service delivery and overseeing Azure cloud infrastructure. Strong ability to promote team collaboration and achieve high client satisfaction while maintaining operational efficiency. Skilled in CI/CD pipeline development and implementing effective IT practices.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Leader/ Lead Business Analyst/ IT Service Owner - Project Management & Agile
HSBC
Hyderabad
09.2020 - Current
- Established project management practices to improve formal tool adoption across all phases of projects.
- Reported project performance to Project Management Office, maintaining focus on sprint planning and cost management.
- Directed Infra design efforts by setting clear objectives and monitoring technical challenges effectively.
- Managed operations of a team exceeding 20 members focused on Network Monitoring and Service Delivery.
- Engaged in hands-on Azure Administration to support business-critical workloads across various services.
- Streamlined CI/CD workflows through implementation of Azure DevOps pipelines for faster deployments.
- Monitored team performance regularly to provide coaching and ensure adherence to established policies.
- Collaborated with stakeholders to address IT challenges impacting operational efficiency.
Senior Consultant - Datacenter & Project Management, Service Delivery & Transformation - Agile/Scrum
INFOSYS
09.2013 - 08.2020
- Monitored and resolved issues throughout development as Scrum Master.
- Guided teams in Agile and Scrum values to ensure proper implementation.
- Motivated team members to achieve sprint objectives.
- Removed impediments and resolved conflicts, promoting transparency.
- Delivered Global Datacenter & IT Infrastructure Monitoring Services from Offshore.
- Managed multiple projects across Banking, Retail, and Manufacturing domains.
- Administered Azure environments, handling RBAC and hybrid connectivity configurations.
- Migrated workloads to Azure IaaS and PaaS, ensuring security compliance.
IT Analyst
ABB GLOBAL SERVICES
08.2011 - 09.2013
- Optimized performance by installing and configuring VMware ESX/ESXi virtualization technologies.
- Enhanced system management capabilities through configuration of VMware virtual center servers.
- Ensured security and functionality by applying patches and upgrading VMware tools on virtual machines.
- Provided production support for live issues while resolving L2/L3 incidents.
Analyst
ANZ BANK
04.2009 - 07.2011
- Administered Windows servers and provided support to professional clients.
- Managed application deployment to client workstations using various tools.
- Maintained and organized shared folders and mailboxes for efficient access.
Desktop Engineer
WIPRO BPO
07.2007 - 02.2008
- Provided technical support to end-users to resolve hardware and software issues on Desktop and Servers
Education
Advanced Diploma - System Software Development
CDAC
Hyderabad01.2008
B. Tech - ECE
JNTU
Hyderabad01.2006
Diploma - ECE
SBTET
Hyderabad01.2003
Skills
- Service management and project leadership
- Team and people management
- Agile methodology
- Azure platform administration
- Cloud infrastructure management
- CI/CD pipeline development
- IT service delivery optimization
- Application management strategies
- VMware administration
- Datacenter management
- Effective IT practices
- IT service ownership principles
- Network administration
- Ticketing tools: BMC Remedy, ServiceNow, HP
- Cloud monitoring tools: Splunk, Log Analytics, Prometheus, Grafana, ASI tools, SCOM, Sevone
- Jenkins and GitHub integration
- DevOps tools: Puppet and Ansible
- Containerization: Docker and Kubernetes
- AWS cloud services expertise
Certification
- Project Management Professional (PMP), PMI
- Certified SAFe 5 Agilist, Scaled Agile Inc.
- Certified Scrum Master (CSM), Scrum Alliance
- ITIL4 Certified
- Certified Agile Coach (ICP-ACC)
Summary
With 16+ years of expertise in Service Delivery and Project Management, I excel in tackling challenging assignments. Proven track record in planning, managing, and delivering projects on time, within budget, and with high-quality standards. Recognized for Best-in-Class delivery across multiple domains, showcasing strong team leadership and commitment to continuous development., NOC Operations & Network Administration, VMware administration, Datacenter operations & Management, IT Service Management Delivery & Operations, IT Service Owner, BMC Remedy, ServiceNow, JIRA, and HP Service Manager, MS project & Jira, SCOM, Splunk, Log Insight, ASI, SevOne, Jenkins, Github, Puppet, and Ansible, Cloud - Azure Agile: Scrum,Kanban
Affiliations
- Best Team Award on Multiple occassion in HSBC and Infosys
Languages
English
First Language
Telugu
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Team Leader/ Lead Business Analyst/ IT Service Owner - Project Management & Agile
HSBC
09.2020 - Current
Senior Consultant - Datacenter & Project Management, Service Delivery & Transformation - Agile/Scrum
INFOSYS
09.2013 - 08.2020
IT Analyst
ABB GLOBAL SERVICES
08.2011 - 09.2013
Analyst
ANZ BANK
04.2009 - 07.2011
Desktop Engineer
WIPRO BPO
07.2007 - 02.2008
Advanced Diploma - System Software Development
CDAC
B. Tech - ECE
JNTU
Diploma - ECE
SBTET
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