MAHIMA SINGH

• Client Servicing – Served as main point of contact for client inquiries, concerns, and requests; conducted regular check-ins and follow-ups to enhance client satisfaction.

• Retention – Identified upsell and cross-selling opportunities to expand client accounts and drive revenue.

• Customer Relationship Management – Developed and maintained strong, long-lasting client relationships to foster loyalty and engagement.

• Collaborate with internal teams to ensure timely & successful delivery of solutions according to clients’ needs and objectives.

• Stay Informed about industry trends, competitor activities, and market developments to provide strategic insights to clients.

• Achievement - Promoted to Team Lead in May'2025. Handling a team of 8 individuals.

• Managed key accounts in real estate industry, fostering strong client relationships.
• Collaborated with cross-functional teams to enhance project outcomes.
• Delivered Strategic Solutions in Consultative Selling.
• Oversaw high-end portfolios generating annual revenue exceeding 1 Cr, ensuring client satisfaction.
• Generated leads through targeted outreach and maintained status reports for tracking.
• Managed customer relationships to ensure satisfaction and retention.

• Established relationships with potential clients to gather information and qualify leads for the major sales team.
• Received sales from multiple sources to ensure proper tracking.
• Organized sales leads within the CRM system for improved access.
• Diverted individual customer inquiries from the online store to facilitate lead closure.
• Managed customer relationships to foster loyalty and retention.

• Responsible for ensuring client satisfaction.Seek process and execute client request and product orders. Answer queries regarding service processes and if required directing them to the Senior Manager. Assist clients to use the services and keep them updated about new features launched. Maintain trackers, collect feedback and resolve client’s complaint. Executed client requests and processed product orders with accuracy and efficiency. Proactively communicated updates, product enhancements, and service improvements to clients, fostering long-term relationships.Revenue generation. Target Achievement.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.