Mahinder Singh
Manager 1 - Strategy & Operation
Mandi,Himachal Pradesh
Summary
Dedicated and result-driven professional with extensive experience in logistics and strategy. Seeking opportunities to leverage expertise in financial modeling, operations management, new city launch, and strategic planning to drive growth and efficiency in a dynamic organization.
Overview
2025
2025
years of professional experience
2
2
Certifications
Work History
Manager 1
Rapido
Delhi
03.2024 - Current
- Successfully launched bike taxi and Auto services in 20 cities, enhancing accessibility and transportation options.
- Managed operations to achieve weekly ride count of 50,000, demonstrating strong demand and operational efficiency along with 90% serviceability fulfillment.
- Developed and implemented marketing strategies to promote service awareness and user engagement.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Cluster Head- Logistics And Operations
Zomato
07.2021 - 03.2024
- Designed financial models for various states including Himachal Pradesh, Punjab, Haryana, Uttar Pradesh, and J&K, focusing on rider payouts, festive constructs, seasonal planning, delivery partner retention programs, and fraud & churn control
- Led the launch project of emerging cities for online ordering, managed to launch 150 cities in 8 months including hill stations, growing a fleet of Over 2500 delivery partners
- Analyzed financial and quality metrics, utilizing Excel, redash, etc to create comprehensive reports and dashboards for C-suite executives
- Strategically navigated geographical and operational challenges in mountainous regions to ensure seamless operations in real-time
- Headed the launch of Gigs Model across Himachal and Punjab, ensuring serviceability and mitigating competitive threats
- Managed active fleet of 3000 with 1.5 Lac weekly orders
- Handled challenging strike situations and legal liaisons, ensuring smooth implementation of changes
- Executed cost optimization strategies and managed P&L, meeting cost-per-order targets & also won a Pan-IN contest for the same by achieving maximum results without hampering ops.
Lead- Driver Sourcing and Onboarding
Zomato
07.2019 - 07.2021
- Headed Sourcing vertical (Team of 5) in $155Mn food delivery business segment
- Managed sourcing and onboarding for new employees and independent contractors for food/grocery delivery
- Built confidence in team members through positive reinforcement and empowerment of decision-making and appropriate delegation
- Created and implemented online-channel sourcing strategy as part of my project through marketing funnel optimization on various digital channels (Google, Facebook, LinkedIn) increasing online onboarding share by 15% in 1 year
- Successfully reduced burn rate in terms of CPA by 50% (within 4 months)
- Actively managed SOAR-approved budgets of $2400K throughout fiscal year, established channel forecasts, and managed project financials including P&L, supporting new market launches and ensuring organizational requirements were in line with spending plan, approving funding allocations and KPI dashboards tracking
- Developed process strategies, forecasted financials, monitored competitor pricing, planned demand supply and optimized campaigns for sustainable growth and expansion into new geographies
- Build and execute marketing activity calendar and present campaign briefs, ideas, and final deliverables to senior leaders
- Aligned Zomato product, digital agencies, external vendors as well as internal partners to ensure best-in-class customer experience
- Supported city teams in identifying and recommending innovation launches that drive profit growth.
Logistic Support
Zomato
02.2017 - 07.2019
- Handled operations for 3PL Logistic- (Runnr & Shadowfax)
- Sharing growth projections and hiring numbers with 3PL
- Weekly review of performance.
Intern-Production at JBM Group
JBM Group
- Assisted in various aspects of production process, gaining practical experience in Production and maintenance department, collaborated with team members to ensure adherence to safety protocols and quality standards, developed a comprehensive understanding of various Production units.
Education
B.tech- Mechanical Engineering -
Dr. A.P.J Abdul Kalam Technical University
Greater Noida 08.2011 - 05.2015
High School -
Him Academy Public School
Hamirpur- Himachal Pradesh 04.2009 - 05.2011
High School -
Him Academy Public School
Hamirpur- Himachal Pradesh 04.2008 - 05.2009
Skills
Logistics and Operations
Project Management
Financial Modeling
Strategic Planning
Data analysis and reporting
Team leadership and management
Cost optimization and P&L
Legal Geographic and operational challenges resolution liaison and conflict resolution
Blue collar sourcing & onboarding
Advanced Google sheets, MS Excel, SQL, Google Ads, Facebook Ads
Certification
Google Search and Display Ads, 32116746, 01/2020
Volunteer Experience
Zomato Feeding India, Zomato Feeding India is one of the largest not-for-profits working towards solving the problem of hunger and food wastage in the country. It works towards getting surplus meals from individuals, communities, weddings, restaurants, and corporate cafeterias, as well as prepare freshly cooked meals to serve the underserved. Through our five key programs, with the help of our volunteers, we redistribute nutritious meals to those who do not have adequate or regular access to it.
Timeline
Manager 1
Rapido
03.2024 - Current
Cluster Head- Logistics And Operations
Zomato
07.2021 - 03.2024
Lead- Driver Sourcing and Onboarding
Zomato
07.2019 - 07.2021
Logistic Support
Zomato
02.2017 - 07.2019
B.tech- Mechanical Engineering -
Dr. A.P.J Abdul Kalam Technical University
08.2011 - 05.2015
High School -
Him Academy Public School
04.2009 - 05.2011
High School -
Him Academy Public School
04.2008 - 05.2009
Intern-Production at JBM Group
JBM Group