Consistently a high performer, earning promotions both within organizations and through external opportunities.
Achieved an international recognition trip with Fedbank Financial Services in 2023 as a top performer.
Received multiple performance appreciation awards in both current role at Deutsche Bank and previous positions, reflecting consistent excellence and dedication to results.
Overview
18
18
years of professional experience
Work History
Assistant Vice President - Collection & RCU
Deutsche Bank
10.2023 - Current
Handling collection, Recovery and and RCU for Gujarat and West Bengal state.
Managing portfolio of Secured and unsecured loan collection which includes various products such as (Loan against property, OD, CC & business loan).
Reports to Director collections and RCU.
Responsible to overview the Collection Agencies and law firm empanelment.
Conduct Account Coverage Reviews with agency & field team to ensure targeted resolution & performance improvement.
Responsible to timely initiate the legal proceedings in defaulted cases , Setup a mechanism for Pre-delinquency awareness mechanism to control opening volume of collection book.
Managing portfolio of SME-Unsecured, Professional Loan & Personal Loan.
Reports to Senior Vice President-Collection (National Collection Head).
Responsible to overview the Collection Agencies empanelment.
Conduct Account Coverage Reviews with agency & field team to ensure targeted resolution & performance improvement.
Formulate Strategy for front end, Mid-bucket & Hard bucket, recovery Collection.
Reconciliation & statutory compliance handling internal & external Collection Audits such as Receipt reconciliation at local branch level, trail management payment updations.
Bucket Head Collection (Grade Sr. Manager)
RELIGARE FINVEST LIMITED
02.2015 - 04.2021
Handled Flow to Recovery collection for North Gujarat zone.
Managed large volume portfolio of SME (Secured & Unsecured) & Housing Loan. Closely work with legal team for smooth legal proceeding such as 138 warrant execution, Sarfaesi initiation to property possession & arbitration.
Handled team of 8 On Role Collection Officers.
Managed territory of Central Gujarat, North Gujarat, Saurashtra & Kutch.
Reports To Zonal Collection Head (Vice President).
Conduct Account Coverage Reviews with collection & legal team to ensure targeted resolution.
Personally, monitored funded cases where ticket size is > 50Lac.
Capacity Planning manage and achieve executive productivity.
Collaborates within and across teams to ensure delivery. General management skills. Assist other departments in investigation. Operations management and system awareness.
Responsible for on and off role collection officer appraisal and increment.
Receipt reconciliation at local branch level, trail management payment updations.
Manager Collection
BAJAJ FINSERV LENDING LIMITED
07.2013 - 02.2015
Handling soft bucket collection for Ahmedabad, Mehsana City.
Handled the in-house team size of 22 off role collection executive and collection agencies.
Manage the collection portfolio of CD, PL, SPL, loan for high ticket size which include the 2000 cases for Ahmadabad and Mehsana city.
Vendor management and agency visits.
Allocation of receipt auditing and reconciliation of payment and cash reports.
Take feedback on delinquent cases from agency manager and collection agencies.
Unit Manager
APOLLO MUNICH HEALTH INSURANCE CO. LTD.
01.2012 - 07.2013
Manage retention portfolio of health insurance.
Manage Retention and collection Portfolio of Himmatnagar & Ahmadabad city.
Monitoring corporate retention and collection for health insurance premium.
Ensure smooth functioning of branch retention collections without any issues.
Retain the existing clients and responsible for proper customer services.
Maintaining MIS reports on daily basis.
Senior Collection Officer
HDB FINANCIAL SERVICES LTD.
05.2009 - 12.2011
Track Due date wise payment received collection of dues from strategic and difficult customers.
Responsible for the debt collection of personal loan, business loan and auto loan due for Risk X.
Responsible to achieve collection targets.
Customer Service Executive
MAGUS CUSTOMER DIALOUGH PVT. LTD.
02.2007 - 08.2008
Handling Post-paid incoming calls.
Resolve customer complaint as per company Policy.
Provide information regarding customer inquiry.
Education
Post Graduate Diploma - Industrial Relationship and Personal Management
Dr. Rajendra Prasad Management Institute
06.2010
Bachelor of Commerce - undefined
Gujarat University
04.2008
H.S.C. - undefined
G.H.S.E.B.
03.2005
S.S.C. - undefined
G.S.E.B.
03.2003
Skills
Strategic Leadership
Team Management Leadership
Collections Strategy & OperationsTechnology
AutomationRegulatory & Compliance Knowledge
Stakeholder Management And Cross-Functional Coordination
Assistant Vice President at Deutsche India Private Limited (Deutsche Bank Group)Assistant Vice President at Deutsche India Private Limited (Deutsche Bank Group)