Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

MahmdUmar Sothe

Desk Stope Engineer
Bangalore
MahmdUmar Sothe

Summary

As a skilled desktop engineer with [4+ years of experience] years of experience in providing end-to-end desktop support, I am well-versed in maintaining and troubleshooting hardware, software, and network issues for a range of desktop systems. My expertise includes installing, configuring, and optimizing operating systems, applications, and peripheral devices. Additionally, I have a proven track record of delivering outstanding customer service and collaborating with cross-functional teams to ensure seamless desktop operations. With my strong analytical skills and attention to detail, I am committed to identifying and resolving complex technical problems quickly and effectively.

I have excellent communication skills, and I am able to interact effectively with clients, colleagues, and stakeholders at all levels. I am a self-starter who takes pride in delivering high-quality solutions that meet or exceed client expectations.

Overall, my goal is to leverage my skills and experience to provide outstanding technical support and contribute to the success of my organization.

Overview

5
years of professional experience

Work History

Oracle
Bangalore

Desktop Support Engineer
08.2021 - Current

Job overview


  • Responded to customer inquiries and resolved technical issues through phone and email.
  • Managed incidents and service requests from start to resolution, ensuring timely updates to customers and appropriate escalation when necessary.Maintained accurate records of customer interactions and ticket resolutions.Assisted with software and hardware installations and upgrades.
  • Provided technical support to employees regarding software, hardware, and network issues.Managed incidents and service requests from start to resolution, ensuring timely updates to customers and appropriate escalation when necessary.
  • Monitored network and system performance and reported issues to the appropriate team.Participated in team meetings to discuss new projects and issues.
  • Documented and escalated issues to senior technicians when necessary.
  • Maintained accurate records of customer interactions and resolutions
  • Participated in team meetings and training sessions
  • Mail and voice support and Manage incidents and month end reports.

Wipro
Bangalore

Support Team Member
06.2019 - 06.2021

Job overview

  • Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.
  • Assisted customers with software package installations, enabling high-performing IT systems.
  • Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.
  • Collaborated with technology team members to enhance efficient operation of organization's desktop computing environment.


blue start
Bangalore

Team Member
08.2018 - 05.2019

Job overview

  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.

Education

VTU BELAGAUM NAVODAYA INSTITUTE OF TECHNOLOGY

B.E from MECHANICAL ENGINEERING

University Overview

GPA: 63.88

BANGALORE GOVT POLYTECHNIC

DIPLOMA from MECHNICAL ENGINEERING DTE

University Overview

GPA: 60

KSEEB GOVT HIGH SCHOOL RODALBANDA

SSLC

University Overview

GPA: 73.6

Skills

Familiar with software ANSYS, SOLIDEDGEundefined

Timeline

Desktop Support Engineer

Oracle
08.2021 - Current

Support Team Member

Wipro
06.2019 - 06.2021

Team Member

blue start
08.2018 - 05.2019

VTU BELAGAUM NAVODAYA INSTITUTE OF TECHNOLOGY

B.E from MECHANICAL ENGINEERING
04.2017

BANGALORE GOVT POLYTECHNIC

DIPLOMA from MECHNICAL ENGINEERING DTE
04.2013

KSEEB GOVT HIGH SCHOOL RODALBANDA

SSLC
04.2010
MahmdUmar SotheDesk Stope Engineer