To work in a company with professional work driven environment where i can utilize and apply my knowledge skills which would enable me as technical person to grow while fulfilling organizational goal.
Providing first level contact and problem resolution for customer issue.
provide timely communication on issue status ans resolution.
Manage and prioritize IT support tickets based on urgency and impact.
assist user with basic network connectivity issue with wi-fi,LAN,VPN.
Perform regular maintained ,updates and patch updates.
Resolving issue regarding users software installation ,configuration.
Maintaining asset though asset inventory book (IMAC).
Organization deal with manufacturing lightning products for automobile industries like mahindra,suzuki
working on production line assembly department of head light tail tight and fog light.
managing spare parts for assembly line without intrupting current working line.
managing production requirements.
discussing daily production plan with team.
implementing good practice of all SAP entries of daily shift wise production data.
Company deals with attendance system and access control devices and software.
working for attendance system which installed on various location in industrial area.
providing system information and short training to client company .
managing attendance access machine,troubleshooting electronics issues with access machine and network cards.
preparing technical and non technical data reports for client .
Operating system , windows installation,configuration troubleshooting os issues
Hardware troubleshooting- diagnose issues with laptop and peripheral , RAM,HDD, and Power supply
Network Basics- understanding of IP address, DNS,DHCP
troubleshooting LAN/Wi-Fi issues
Software support- installation and updating software, checking compatibility issue
Familiar with remote support tools
Ticketing tool CA service desk
Basic understanding about virtulization