Maimoonisa

Conducted 120+ call audits per week to identify process gaps, improve sales quality, and share best practices with the team.

Designed and delivered a 7-day onboarding program covering product knowledge, sales processes, CRM usage, and compliance for new hires.

Facilitated mock-overview (MOV) sessions with real-life customer scenarios to improve confidence, objection handling, and product recommendation skills.

Conducted regular Product Knowledge Tests (PKTs) and coaching sessions to assess learning and improve product expertise.

Led brainstorming and knowledge-sharing sessions to standardize processes and improve team performance.

Mentored new hires, enabling them to achieve productivity and improve revenue generation within the initial ramp-up period.

Published daily MTD performance reports and compliance reports for leadership review and performance tracking.

Coached and monitored Performance Improvement Plan (PIP) employees through structured feedback and action plans, driving measurable performance improvements.


Retention Team Lead

Led a retention sales team, consistently driving the achievement of monthly revenue and retention targets.

Improved individual team performance by setting structured goals and driving a minimum 20% month-on-month improvement in productivity.

Conducted regular one-on-one coaching sessions focused on early renewals, upgrades, cross-selling, and customer revival strategies.

Increased customer revival performance by driving initiatives that achieved 30%+ improvement in reactivation rates.

Implemented customer retention strategies that improved renewals, reduced churn, and enhanced customer satisfaction.

Monitored daily KPIs, including revenue, talk time, pipeline management, follow-ups, and conversion rates, ensuring team accountability.

Interviewed and evaluated candidates during the hiring process, providing recommendations for final-round selection and onboarding.


These points are ATS-friendly, quantify your impact, and present your experience in a strong, professional way for a resume.

• Led a team of 22+ colleagues to achieve targets in Revenue, Cost, and Operational KPIs.
• Delivered on key performance indicators by implementing efficient strategies.
• Successfully managed and optimized team operations to meet organizational goals.
• Provide strong leadership and guidance to the sales team, setting clear expectations and objectives.
• Regularly monitor individual and team performance, analyzing sales data, and identifying areas for improvement.
• Implement and execute sales strategies and initiatives to drive revenue growth and meet or exceed sales targets.
• Monitor and manage the sales pipeline, ensuring accurate forecasting, timely! follow-ups, and effective opportunity management.
• Conduct regular performance evaluations and provide constructive feedback to team members, recognizing achievements and addressing areas needing improvement.

• Collect all the essential statistics required and identify the root cause analysis method to identify the defect
• Regular Audits and Dip Checks
• Provide Knowledge transfer to new joiners
• Providing efficient solutions for various types of issues Weekly and Monthly Report
• Ratings ( C-sat and D-sat )
• Conducts exercise sessions for new and current sales employees.
• Coordinates with other sales trainers and sales managers.

• Communicating with customers on daily basis by making outbound calls. Understanding customers' needs and identifying sales opportunities.
• Research and qualify leads through calls and email campaigns
• Creating and maintaining a database of current and potential customers.
• Address inquiries and guide customers through the sales process Explaining and demonstrating the features of products and services.
• Closing sales and achieving sales targets.
• Exceed monthly, quarterly, and annual sales targets

• Onboarding and training new team members on store operations queries.
• Supporting staff in skill development and achieving sales growth.
• Building and developing a high-performing operational specialist team.
• Maintaining performance standards in production and service quality.
• Managing requests and delivering accurate information using knowledge-based tools.
• Meeting or exceeding performance goals on quality, productivity, and utilization.
• Resolving store questions independently and escalating when necessary.
• Identifying and recommending changes to tools, processes, and documentation.
• Supporting projects and fostering a positive work environment.

• Overseeing the operations of a retail outlet.
• Handling customer queries and complaints.
• Closing raised complaints within the specified timeframe.
• Meeting monthly team targets.
• Briefing the team on new products and processes.
• Conducting monthly assessments for team members.

• Resolving corporate customers' billing issues.
• Education
• Languages
• Reworking invoices and addressing invoice-related concerns.
• Meeting clients to address invoice issues.
• Managing outsourced collection agency.
• Ensuring the team meets targets.

• Providing specialized service to specific customer needs.
• Assisting prospective customers with account information.
• Handling billing, retention, and sales promotion.
• Educating clients on product features, benefits, and tariff plans.
• Targeting high net worth individuals.
• Conducting interviews and call audits.