Mainak Bhattacharya
Durgapur,India
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
Assistant General Manager-Retail
Vodafone Idea Ltd
Kolkata, India
2008.07 - 2020.12
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Trained staff on best practices to achieve optimal productivity.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Manager-Distribution
Reliance Telecom Ltd
Durgapur, India
2005.11 - 2008.06
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Senior Executive-Distribution
Dishnet Wireless Ltd-Aircel
Asansol, India
2003.07 - 2005.10
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Managed team performance, celebrating successes and identifying areas to improve.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Created and led successful business culture focused on performance.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
Education
Post Graduate Diploma of Management-Marketing - Marketing
IISWBM
Kolkata 2001.04 - 2003.04
Bachelor's degree - English
Calcutta University
Kolkata, West Bengal 1998.04 - 2001.04
Higher Secondary Examination - Science
A-Zone Boy's Multipurpose School
Durgapur, West Bengal 1996.04 - 1998.04
Madhyamik Examination -
A-Zone Boy's Multipurpose High School
Durgapur, West Bengal 1996.04 - 1996.04
Skills
- Leadership skills
- Product knowledge
- Client account management
- Business development
- Strategic Planning
- Conflict Resolution
- Project Management
- Social media marketing
- Digital marketing
- Performance Management
- Customer relationship building
- Competitor analysis
Languages
English
Advanced
Bengali
Advanced
Hindi
Advanced
Accomplishments
1)University Blue from Calcutta University in 2001 for becoming Champion Nationally in Football.
2) Completed Master Degree in Fine Arts from Chandigahr University.
3) Completed Master Degree in Tabla from Allahabad University..
Timeline
Assistant General Manager-Retail
Vodafone Idea Ltd
2008.07 - 2020.12
Assistant Manager-Distribution
Reliance Telecom Ltd
2005.11 - 2008.06
Senior Executive-Distribution
Dishnet Wireless Ltd-Aircel
2003.07 - 2005.10
Post Graduate Diploma of Management-Marketing - Marketing
IISWBM
2001.04 - 2003.04
Bachelor's degree - English
Calcutta University
1998.04 - 2001.04
Higher Secondary Examination - Science
A-Zone Boy's Multipurpose School
1996.04 - 1998.04
Madhyamik Examination -
A-Zone Boy's Multipurpose High School
1996.04 - 1996.04