Mainak Bhattacharya
Durgapur,India
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Assistant General Manager-Retail
Vodafone Idea Ltd
Kolkata, India
07.2008 - 12.2020
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Trained staff on best practices to achieve optimal productivity.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Manager-Distribution
Reliance Telecom Ltd
Durgapur, India
11.2005 - 06.2008
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Senior Executive-Distribution
Dishnet Wireless Ltd-Aircel
Asansol, India
07.2003 - 10.2005
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Managed team performance, celebrating successes and identifying areas to improve.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Created and led successful business culture focused on performance.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
Education
Post Graduate Diploma of Management-Marketing - Marketing
IISWBM
Kolkata 04.2001 - 04.2003
Bachelor's degree - English
Calcutta University
Kolkata, West Bengal 04.1998 - 04.2001
Higher Secondary Examination - Science
A-Zone Boy's Multipurpose School
Durgapur, West Bengal 04.1996 - 04.1998
Madhyamik Examination -
A-Zone Boy's Multipurpose High School
Durgapur, West Bengal 04.1996 - 04.1996
Skills
- Leadership skills
- Product knowledge
- Client account management
- Business development
- Strategic Planning
- Conflict Resolution
- Project Management
- Social media marketing
- Digital marketing
- Performance Management
- Customer relationship building
- Competitor analysis
Languages
English
Advanced
Bengali
Advanced
Hindi
Advanced
Accomplishments
1)University Blue from Calcutta University in 2001 for becoming Champion Nationally in Football.
2) Completed Master Degree in Fine Arts from Chandigahr University.
3) Completed Master Degree in Tabla from Allahabad University..
Timeline
Assistant General Manager-Retail
Vodafone Idea Ltd
07.2008 - 12.2020
Assistant Manager-Distribution
Reliance Telecom Ltd
11.2005 - 06.2008
Senior Executive-Distribution
Dishnet Wireless Ltd-Aircel
07.2003 - 10.2005
Post Graduate Diploma of Management-Marketing - Marketing
IISWBM
04.2001 - 04.2003
Bachelor's degree - English
Calcutta University
04.1998 - 04.2001
Higher Secondary Examination - Science
A-Zone Boy's Multipurpose School
04.1996 - 04.1998
Madhyamik Examination -
A-Zone Boy's Multipurpose High School
04.1996 - 04.1996
Similar Profiles
MAHESH K SMAHESH K S
STRATEGIC ACCOUNT MANAGER -LARGE ACCOUNTS at Vodafone Idea LtdSTRATEGIC ACCOUNT MANAGER -LARGE ACCOUNTS at Vodafone Idea Ltd
Mitali DasMitali Das
HRBP – ANE Circle at VODAFONE IDEA LTDHRBP – ANE Circle at VODAFONE IDEA LTD
Ravi RajRavi Raj
AGM-National Account Manager- National and Global Accounts at Vodafone Idea LtdAGM-National Account Manager- National and Global Accounts at Vodafone Idea Ltd
Pratiksha KadamPratiksha Kadam
Performance Management Engineer at Vodafone Idea LtdPerformance Management Engineer at Vodafone Idea Ltd
Sumouli KunduSumouli Kundu
Partner Account Manager at Tayana SolutionsPartner Account Manager at Tayana Solutions