Mainak Dey

• Managed end-to-end operations and expansion for 63 cities at Rupeek, overseeing central operations, design, planning, and control tower functions.
  • Headed audit, risk management, and HR operations, ensuring compliance and efficiency across the organization.
• P & L owner: Owned and successfully managed P & L, delivered organization-wide profitability by extensively working toward the transformation of systems, processes, and organizational restructuring.

Head of Operations (Pickily):

• Headed the entire operation and expansion of the Dark model (Q Commerce) for udaan.com in Bengaluru, Karnataka.
  • Built and operated the day-to-day business of 17 dark stores in Bangalore, generating 20K orders and 6-7 CR in revenue.

Business Head (Udaan Express, Externalization)

Led the launch and growth of Udaan Express, overseeing strategy, profitability, and team building, resulting in a monthly revenue increase of 2 CR.
• Developed and implemented organizational design, sales strategies, and customer service initiatives to drive business success at udaan.com.
• Managed end-to-end business operations, focusing on creating a strong foundation for the independent logistics player in Bengaluru, Karnataka.

Head of Operations (Last Mile Delivery)

Led the setup and execution of an alternate delivery model for the last-mile delivery network, establishing 200 hubs across 3,000 pin codes.

Designed and executed reverse logistics operations, enabling reverse pickup capability across 18,000 pin codes.

Managed a supply chain distribution budget of approximately Rs 120 crore annually for all 3PL vendors.

• Headed India distribution of Vendor manufactured (25 % overall business volume) & Import material (45 % of overall business)
• Managed 3rd party manufacturing vendors on timely delivery of finished goods
• Managed warehousing and distribution operations across multiple states (East, Northeast, and Central India) for 3M, focusing on setting up process excellence and compliance for the zone.
  • Strategized and implemented new distribution points and network optimization to enhance operational efficiency and reduce costs.
  Identified and established a transporter network for secondary distribution, resulting in improved cost savings and operational efficiency.

• Headed supply chain operations for the entire South and East Zone business (approx).
• Revenue of Rs 1,800 crore annually, accounting for 60% of the overall business in India.
• Managed 3PL vendors for warehousing and transport network in India (West, Odisha, Jharkhand, Assam/North-East, and UP).
• Managing warehousing and distribution operations across states.
• Setting up operational efficiency metrics across warehouses.
• Setting up process excellence and compliance for the Zone.
• Service provider efficiency in terms of cost and operational efficiency measurement.
• Strategy: setting up new distribution points and network optimization.
• Identifying and setting up a transporter network across the zone to bring cost and operational efficiency in secondary distribution.

• Developed and implemented a robust QA framework across all company warehouses to ensure delivery assurance, and increase customer delight.
  Spearheaded regional operations in the East, primarily in West Bengal, for Flipkart.com.

• Setting up the entire warehouse and delivery infrastructure for Flipkart in East India.
• Overall Management of Warehousing and Procurement.
• Leading a team of approximately 150 people, with reporting from all admin, HR, and accounts departments.
• Cost: Budgeting and adherence to cost parameters.
• Project: Headed the new warehouse project, with all the infra, IT, and electrical work.
• Expansion and Planning: Capacity utilization, hiring planning.
• Process: Process standardization, adherence, and innovation.

• Heading warehouse operation at RDC Barasat (WMS-enabled, 200,000 sq. ft.). Caters to the needs of all Big Bazaar and PANTALOON stores across the East Zone.
• Service Level: To maintain a high level of on-time delivery (within 48 hrs.). service (delivery fill rate >92 %) to the stores
• Inventory Management: Inventory accuracy, by judicious process adherence, ensures the right product in the right quantity to serve the customer.
• Distribution: Managing transporter (for all tertiary and secondary distribution), load factor analysis, network design, and review.
• Other exposures: Worked in layout design, infrastructure installation, manpower planning (including recruitment and training), and successful WMS rollout at RDC Barasat.

• Overall management of different functions at the Distribution Center (DC), based out of Dankuni, to cater to the total supply chain of existing stores across West Bengal.
• Inward: An average monthly inward of 3-4 crore worth of stocks.
• Process implementation and adherence, vendor scheduling.
• Inventory Management: Stock transaction monitoring, stock check accounting, FIFO maintenance.
• Warehousing: Warehouse space, layout planning, and successful implementation of the 5S project.
• Reverse logistics: Overall process maintenance of all returns from the stores, documentation.

• Maintaining production efficiency in a high-speed, mass production shop floor.
• Attending to major breakdowns in IS machines (pneumatic valve operated, PLC controlled).
• Heading a team of twenty in TQM implementation at the plant.
• Heading the team and working in liaison with other departments in order to achieve optimum efficiency levels.
• Overall management of the plant during the shift.