Mainak Jana
Kolkata
Summary
Seasoned Program Manager with 18.5 years’ experience at TCS, specializing in Program & Service Management, Service Transition, Cloud Migration (Google Cloud), and Customer & Stakeholder Engagement. Proven track record in managing cross-functional teams across India and the UK, optimizing service delivery, and driving migration initiatives to enhance scalability and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Manager
TCS
10.2019 - Current
- Lead 120+ member cross-functional team across India & UK for 24/7 business-critical app support.
- Managed migration of applications from legacy systems to Google Cloud.
- Implemented process framework in GCP to improve handover process.
- Oversaw budgets, procurement discussions, and contract renewals.
- Developed knowledge base reducing dependency on senior engineers.
- Spearheaded service reviews and stakeholder engagement, improving customer satisfaction.
- Created and maintained a knowledge base, boosting team efficiency and reducing senior dependency.
Project Lead
TCS
01.2014 - 10.2019
- Managed a 40-member operational team, ensuring service delivery excellence.
- Implemented ITSM best practices, conducted daily stand-ups and reviews, and tracked SLA-based KPIs.
- Enhanced operational efficiency by introducing various process improvements (PI).
- Improved stakeholder satisfaction through structured processes.
Team Lead
TCS
04.2011 - 01.2014
- Directed a 15-member ASG team providing 24/7 support for critical applications.
- Collaborated with infrastructure teams to resolve non-functional issues and manage production releases.
- Strict focus on SLA/KPI adherence.
- Devised several process improvements to reduce manual effort.
Shift Member/Lead
TCS
12.2006 - 04.2011
- Monitored applications using Control-M tool.
- Managed incidents, changes, and service requests.
- Created SOPs for operational consistency.
Education
B.tech - computer science
Kolkata, West Bengal01.2006
Skills
- Program & Transition Management
- Cloud Migration (Google Cloud)
- Team Leadership & Coaching
- Budgeting
- Procurement & Vendor Coordination
- Release Management
- Risk Management
- Problem Solving & Adaptability
- Service Management & Automation
- Stakeholder Engagement & Customer Satisfaction
- Process Improvement & SOP Development
- ITSM (SLA/KPI Tracking)
- Scrum Master
- Change Management
Certification
- ITIL V2
- Prince 2 (Foundation & Practitioner)
- AWS Developer
Accomplishments
- Best Operation Resource, 2010, For 80TB Database Migration into new ORACLE DB
- Key Member Award, 2024, For Application Migration to GCP
Tools And Technology
- ServiceNow
- Bridge Clarity
- Control-M
- Splunk
- WebLogic Admin
- Unix/Linux
- Oracle PL/SQL
- Power Point
- MS Excel
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Program Manager
TCS
10.2019 - Current
Project Lead
TCS
01.2014 - 10.2019
Team Lead
TCS
04.2011 - 01.2014
Shift Member/Lead
TCS
12.2006 - 04.2011