Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Tools And Technology
Languages
Timeline
Generic

Mainak Jana

Kolkata

Summary

Seasoned Program Manager with 18.5 years’ experience at TCS, specializing in Program & Service Management, Service Transition, Cloud Migration (Google Cloud), and Customer & Stakeholder Engagement. Proven track record in managing cross-functional teams across India and the UK, optimizing service delivery, and driving migration initiatives to enhance scalability and operational efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Program Manager

TCS
10.2019 - Current
  • Lead 120+ member cross-functional team across India & UK for 24/7 business-critical app support.
  • Managed migration of applications from legacy systems to Google Cloud.
  • Implemented process framework in GCP to improve handover process.
  • Oversaw budgets, procurement discussions, and contract renewals.
  • Developed knowledge base reducing dependency on senior engineers.
  • Spearheaded service reviews and stakeholder engagement, improving customer satisfaction.
  • Created and maintained a knowledge base, boosting team efficiency and reducing senior dependency.

Project Lead

TCS
01.2014 - 10.2019
  • Managed a 40-member operational team, ensuring service delivery excellence.
  • Implemented ITSM best practices, conducted daily stand-ups and reviews, and tracked SLA-based KPIs.
  • Enhanced operational efficiency by introducing various process improvements (PI).
  • Improved stakeholder satisfaction through structured processes.

Team Lead

TCS
04.2011 - 01.2014
  • Directed a 15-member ASG team providing 24/7 support for critical applications.
  • Collaborated with infrastructure teams to resolve non-functional issues and manage production releases.
  • Strict focus on SLA/KPI adherence.
  • Devised several process improvements to reduce manual effort.

Shift Member/Lead

TCS
12.2006 - 04.2011
  • Monitored applications using Control-M tool.
  • Managed incidents, changes, and service requests.
  • Created SOPs for operational consistency.

Education

B.tech - computer science

Kolkata, West Bengal
01.2006

Skills

  • Program & Transition Management
  • Cloud Migration (Google Cloud)
  • Team Leadership & Coaching
  • Budgeting
  • Procurement & Vendor Coordination
  • Release Management
  • Risk Management
  • Problem Solving & Adaptability
  • Service Management & Automation
  • Stakeholder Engagement & Customer Satisfaction
  • Process Improvement & SOP Development
  • ITSM (SLA/KPI Tracking)
  • Scrum Master
  • Change Management

Certification

  • ITIL V2
  • Prince 2 (Foundation & Practitioner)
  • AWS Developer

Accomplishments

  • Best Operation Resource, 2010, For 80TB Database Migration into new ORACLE DB
  • Key Member Award, 2024, For Application Migration to GCP

Tools And Technology

  • ServiceNow
  • Bridge Clarity
  • Control-M
  • Splunk
  • WebLogic Admin
  • Unix/Linux
  • Oracle PL/SQL
  • Power Point
  • MS Excel

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Timeline

Program Manager

TCS
10.2019 - Current

Project Lead

TCS
01.2014 - 10.2019

Team Lead

TCS
04.2011 - 01.2014

Shift Member/Lead

TCS
12.2006 - 04.2011

B.tech - computer science

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Mainak Jana