Summary
Work History
Education
Skills
Affiliations
Listing Podcast and Online motivational lectures
Additional Information
Languages
Timeline
Generic
Mainak Kumar

Mainak Kumar

Kolkata

Summary

  • As a professional hotelier and hospitality student, I will graduate in 2024 as I have completed my industrial espouser training internship from ITC Sonar & ITC Royal Bengal Kolkata and ITC Hotels. there I learned what can be the necessary services and what items can be ordered or asked by the guests which includes how to handle them in the proper way that guests can be asked for which the guest can ask for where I had to explain to them what are rules and regulations I have to follow and what are curriculum has to follow inside a property where I had learned that as a hotelier we are conducted towards the guests. As a professional hotelier and a guest-oriented personnel, I respect the guest's privacy as they trust me with their personal belongings and personal things. As enthusiastic personnel, if I am unable to provide the proper information I should humbly request the guest to wait patiently until I transfer the matter to my superior.

Work History

Hotel-Industrial Exposure-trainee

All Four Core Departments In The Hotel Management Sector
07.2023 - 11.2023
  • As a professional hotelier I had work in the Food & Beverage Guest handiling, work in event how guest approach to their necessary demand to us. Also I learned that how to suggest the alternative to the guest if we don't have the item that they require at the moment also how to convince the guest how to deal with these situations and all which they find to difficult to operate I learn that what"s a actual meaning of hospitality. the hospitality suggest that we are responsible the service and necessary items which we provided in the property. And I understand that my responsibilities would provided the best experiences to the guest so the guest whenever they come our property should be recommended as I am representing the property face and the property attributes itself. As a professional hotelier I believed that being well groomed describe how improved and smart personality I would be so the guest should know that I am capable of solving the issue.

Education

Bachelor of Science - B.SC In Hospitality & Hotel Administration

International School of Hospitality Management
Salt Lake Sector V GN Block 700098
06.2024

Class 10th & Class 12th - Humanities

Bhandarhati B.M Institution
Bhandarhati
05.2021

Skills

  • Food And beverage table set up
  • Beverage Service as alcoholic and Non-alcoholic
  • Guest handling
  • Guest Accommodations
  • Event managing with casual trainees
  • Welcoming the Guests & representing the hotel

Affiliations

  • I have done my hotel & hospitality management from International School of hospitality management in short which is known as ISHM. As under the course of B.SC In Hospitality & Hotel Administration from MAKAUT university which is also known as WBUT under the west bengal goverment

Listing Podcast and Online motivational lectures

I have listens to sandeep maheswari, gour gopal das, and like that religion teachers and all and also sometimes excitable stories to make up my mood and oenology knowledgeable lectures and lectures about culinary arts from our celebrity chefs and all and also sometimes money laundering news and all etc

Additional Information

  • I have also learned sales and marketing how to approach towards the guest offer them alternative their desire requirements aren't available which helps me to understand what they actually want from us what except from us which we need to add to fulfill their requirements.
  • I also had done HTML coding, java script and a brief knowledge about python
  • I am used to play football and combat sports as I take precautions about my health

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Upper intermediate (B2)

Timeline

Hotel-Industrial Exposure-trainee

All Four Core Departments In The Hotel Management Sector
07.2023 - 11.2023

Bachelor of Science - B.SC In Hospitality & Hotel Administration

International School of Hospitality Management

Class 10th & Class 12th - Humanities

Bhandarhati B.M Institution
Mainak Kumar