Mohammed Kareem

• Current Role:

- Designed and implemented observability strategy using Dynatrace, creating custom request attributes and leveraging Davis AI for anomaly detection

- Engineered automated collection of Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for Critical User Journeys (CUJs)

- Drove toil reduction by automating manual operational tasks, freeing engineering capacity for strategic work

- Conducted Failure Mode and Effects Analysis (FMEA) on critical payment systems to proactively identify risks

- Led onboarding of Non-Functional Requirements (NFRs) during agile planning and architectural design phases

- Championed sustainable engineering through Root Cause Analysis (RCA) to convert temporary fixes into permanent solutions

• Past role:
• Base24 Configuration Engineer, Analytics, Performance enhancement and testing, Automation and performance engineering. SRE Certified. AWS Cloud Practioner Certified. Detailed role: is classified per JPMC LinkedIn policies. Past Role: ATM Base24 Level 2 Production support. Handling Base24/Tandem production issues and transaction monitoring.
• Monitor ATM Station and Process in Base24. DPS (VISA),MDS (MasterCard),SHAZAM,NYCE etc
• Support EMV migration
• SmartClient log analysis
• Support vendor change, start/stop logon stations.
• Open triage BL’s in event of unscheduled outages.
• Write queries on 'the W' database to get required transaction information for analysis or production related issues.
• Engage Network partners if issue is with DS3 / Network side. Check Router is pingable on A and B side.
• Support Pro-redundancy changes during Planned and Unplanned failovers across multiple PROs.
• Monitor ATM transactions for declines and issue DES keys wherever applicable.
• Monitor POS transaction declines during specific changes.
• Monitor and triage Switch, HOST stations etc.
• Run ENFORM reports to check Stand-in transactions or switch declines based on type of outage.
• Pull ATM logs and analyse hardware failure cause or other web page hang errors and engage NCR/Diebold and other ATM vendors.
• Pull ATA/Smart client logs and engage vendors.
• Pull and analyze ATM check images for fraud department
• Check CAF and PIN records for LOB partners
• Check TLF record of ATM in for various transaction related issues.
• Other Ad-hoc requests involving tandem/Base24 Experience: Operations Team Lead for ATM network support. ITIL V3 Foundation Certified. Have 5 Years experience in Tech support and various BPO functions. Handled a team of 10 and business critical process. Moved to ECommerce Server monitoring. Currently Handing Bank of America ATMs. We along with a strong team of various ATM levels ensure that an ATM is always available for transaction. Specialties: ATM monitoring and Incident Management Functional Expertise in remote ATM resolutions and Gasper.

• Implemented Davis AI anomaly detection for Debit transactions, ATM, Point of Sale. Enabling to monitor Multiple Error response codes with few alerts configured in Dynatrace.
• Implemented in collaboration with extended team, Grafana and Splunk Z-score based Standard Deviation Anomaly detection for Specific Use cases in ATM transaction response codes.