Makbul Khan
New Delhi
Summary
Drawing from my experience in IT service delivery and managing assets, my goal is to apply my expertise in managing suppliers, assisting customers, and overseeing operations. Having worked with esteemed clients such as the Oberoi Hotel and Raymond, I aim to stand out in a constantly changing workplace, emphasizing high-quality service and effective utilization of resources.
Overview
4
4
years of professional experience
Work History
Service Desk Analyst
Team Computers Pvt Ltd
2022.05 - Current
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Worked on Summit AI ticketing tool
- Asset Management (Allocation, Reconciliation)
- Vendor Management (Managed - PR, PO, GRN)
- Procurement
- Purchase
Technical Trainer
Freelance
2022.02 - 2022.02
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Worked on Optimus Spark LMS
- Delivered training on G-suit and Windows 11
Sales Operation Executive
Faccon
2021.04 - 2022.01
- Online orders tracking and after sales operations
- Procurement
- Customer Handling
Feild Engineer
Tech Inventing Solution
2021.01 - 2021.04
- Desktop and router installation
- Maintenance
- Identified major issues that could arise and provided solutions for these problems.
- Managed team in troubleshooting efforts that alleviated errors.
Education
Diploma - Electrical, Electronics And Communications Engineering
Guru Nanak Dev Institute of Technology
Delhi, India02.2022
BCA - Computer Application
Indira Gandhi National Open University
Delhi05.2024
Skills
- Technical Support
- Client Relations
- Escalation management
- Local attraction knowledge
- Negotiation
- Service Desk Management
- Asset Management
- Resource Management
- Procurement
- Service Delivery
- Customer Support
Timeline
Service Desk Analyst
Team Computers Pvt Ltd
2022.05 - Current
Technical Trainer
Freelance
2022.02 - 2022.02
Sales Operation Executive
Faccon
2021.04 - 2022.01
Feild Engineer
Tech Inventing Solution
2021.01 - 2021.04
Diploma - Electrical, Electronics And Communications Engineering
Guru Nanak Dev Institute of Technology
BCA - Computer Application
Indira Gandhi National Open University
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