MALA PAUL
Kolkata
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
Baja Life
Kolkata
11.2025 - Current
- Led team meetings to coordinate daily operations and address challenges.
- Trained new employees on company policies and safety procedures.
- Monitored workflow to ensure efficient task completion across departments.
- Facilitated communication between team members and upper management.
- Resolved customer inquiries and concerns promptly and professionally.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Participated in regular meetings with senior leadership to provide updates on team progress.
SDM-BANCA
HDFC LIFE
Kolkata
06.2021 - 07.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Animation & Special Effects - DIPLOMA
NIELIT
08.2016 - 08.2017
Bachelor of Science - Multimedia
TGOU
Kolkata, India 03.2014 - 03.2017
Skills
- TEAM LEADERSHIP
- CUSTOMER HANDLING
- RESOURCE ALLOCATION
- PERFORMANCE MONITORING
JOB ROLE
I’m well informed about TFA personnel and their work procedures. I know and confident that I shall be able in my duties round the clock any where, where my assignment or tasks shall be initiated. I’ve no prejudice for travelling and active individual and shall follow orders without any objections. So far the dress code is involved, I must be well dressed in corporate look preferably, to meet any at higher official and corporate.. I’ve that much of tolerance and controlling capacity to handle any situation in risk and crisis. I know how to make a team under my leader ship if needed. I’ll never ever disclose even or within my family, any confidential matter. I think that I’m fit to work in any area according to my resume, looks and fitness without any compromises so far.
Languages
English
First Language
LANGUAGE
- BENGALI
- HINDI
- ENGLISH
Address
Current Address:- 9/1/1004,SOUTHWINDS,132 Ghosal para Road,Manikpur,Harinavi
Kol-700148
permanent Address: M.N.Roy Road.Harinavi.Near goitam sangha club.kol-700148
Timeline
Team Leader
Baja Life
11.2025 - Current
SDM-BANCA
HDFC LIFE
06.2021 - 07.2023
Animation & Special Effects - DIPLOMA
NIELIT
08.2016 - 08.2017
Bachelor of Science - Multimedia
TGOU
03.2014 - 03.2017