Vanitha Mani
Chennai
Summary
Adaptable professional with a good background in order management and process improvement. Skilled in managing customer inquiries and streamlining order fulfillment to achieve high levels of satisfaction and efficiency, ready to contribute to team success.
Overview
2
2
years of professional experience
Work History
Process Associate
Cognizant Technology Solutions
Chennai
02.2024 - Current
- Acted as the primary point of contact for customer inquiriesries and order status updates,
ensuring high levels of customer satisfaction. - Receiving and processing customer orders, validating inventory and entering the order
into the system. - Verifying all aspects of the order have been completedpleted, including shipping and payment.
- Acted as the primary point of contact for customer inquiriesries and order status updates,ensuring high levels of customer satisfaction.
- Verifying and obtaining necessary approvals from relevant departments to approve any
credit request from a customer Investigated and resolved billing disputes and discrepancies
to maintain customer satisfaction and ensure prompt payment. - Maintained regular communication regarding outstanding balances and payment terms,
improving collection efforts and customer satisfaction.
Education
Bachelor of Arts - B.Com Information System And Management
The Quaide Milleth Colege For Men
Medavakkam, Chennai08-2022
HSC - TamilNadu State Board -
Jai Gopal Garodia National Higher Secondary School
Tambaram, Chennai05-2020
SSLC - TamilNadu State Board -
Green Valley Matriculation School
Chrompet, Chennai05-2018
Skills
- Order processing
- Customer relationship management
- Process Improvement
- Financial acumen
- Customer satisfaction focus
- Time Management
- Adaptability
- Communication
Accomplishments
Certification on Appreciation of Digital Literacy Exam conducted by NIOS 2019
Timeline
Process Associate
Cognizant Technology Solutions
02.2024 - Current
Bachelor of Arts - B.Com Information System And Management
The Quaide Milleth Colege For Men
HSC - TamilNadu State Board -
Jai Gopal Garodia National Higher Secondary School
SSLC - TamilNadu State Board -
Green Valley Matriculation School