Strategic Finance Pricing Senior Director with expertise in AI-driven pricing strategies that optimise revenue and ensure profitability. Led governance policies and digital transformation initiatives that enhanced operational effectiveness. Developed predictive pricing engines and evaluated complex deals, driving collaboration across Sales, Operations, and executive leadership to improve win rates and EBITDA. Skilled in financial planning, risk management, and fostering stakeholder relationships.
Hi, I’m
Malay Ghosh
Ghaziabad
Summary
Overview
16
years of professional experience
1
Certification
Work History
TPGurugram
Senior Director Pricing
07.2025 - Current
Job overview
- Lead the US Market pricing strategy by integrating advanced analytics, AI-enabled modeling, and automation-driven efficiencies into commercial frameworks.
- Develop intelligent pricing engines leveraging predictive forecasting, historical trend analytics, and scenario simulations to optimize revenue, EBITDA, and win probability.
- Drive continuous innovation in pricing methodologies to align with digital transformation initiatives.
- Embed Agentic AI solutions within client proposals to drive measurable cost savings and operational optimization.
- Design commercial models that incorporate autonomous AI agents capable of handling workflow automation, customer interaction augmentation, intelligent decision routing, and process orchestration.
- Develop differentiated pricing approaches including subscription-based, outcome-based, hybrid FTE + AI models, and gain-share structures to maximise value realisation for clients while protecting margin integrity.
- Partnered with Sales, FP&A, and Operations to align pricing strategies with competitive positioning and sustainable profitability.
- Evaluated and priced across multiple Agentic AI platforms and digital ecosystems, tailoring commercial structures to client maturity and transformation objectives.
- Oversaw complex deal reviews and commercial approvals, ensuring adherence to margin thresholds and financial risk parameters.
- Lead cross-functional deal desk operations, providing financial modeling, sensitivity analysis, and scenario evaluation for large, multi-year contracts.
- Establish governance policies for pricing approvals, deviation controls, and executive sign-offs.
- Provide advisory support to senior stakeholders during client negotiations to secure profitable, scalable agreements while mitigating commercial and operational risks.
TPGurugram
Director of Finance
07.2023 - 06.2025
Job overview
- Led development of comprehensive financial plans, forecasts, and budgets in alignment with organisational goals.
- Lead the financial reporting function, providing direction and strategic oversight to the finance team.
- Collaborated with CFO and senior leaders to align financial reporting strategies with business objectives.
- Ensure the accuracy, integrity, and compliance of all financial statements and disclosures.
- Conducted variance analysis, providing insights that informed strategic decision-making.
- Analyse financial performance metrics and key performance indicators (KPIs) to identify areas for improvement and drive operational efficiency.
- Implement pricing strategies for Teleperformance Specialised Service accounts to increase profitability and market share by analysing market conditions, customer value, and competitor pricing.
- Closely working with the Business Development team to develop and implement pricing models and use data analysis to identify pricing opportunities and ensure alignment with business goals and product offerings.
TPGurugram, Haryana
Senior Manager Process Excellence
04.2021 - 07.2023
Job overview
- Develop and implement strategies to improve operational efficiency and effectiveness.
- Drove organisational change by promoting digital-first mindset and fostering culture of innovation and continuous improvement.
- Collaborated with senior leadership to develop and refine digital transformation strategy aligned with organisational goals and industry trends.
- Collaborate with stakeholders across departments to identify digital transformation opportunities and prioritise initiatives based on business needs and objectives.
- Evaluate emerging technologies and digital solutions to drive innovation and efficiency.
- Lead the selection, implementation, and integration of digital tools and platforms.
- Provide leadership and support to teams throughout the digital transformation process.
- Identify opportunities to streamline processes and workflows through digital automation and optimization.
- Leveraged data analytics and insights to inform decision-making and enhance business outcomes.
- Identify key performance indicators (KPIs) and metrics to measure the success of Six Sigma initiatives.
TPIndia
Manager Business Analytics
08.2016 - 03.2021
Job overview
- Monitor key performance indicators (KPIs) and financial metrics to assess business performance.
- Conducted variance analysis to identify and explain deviations from budgets and forecasts, informing corrective actions.
- Analysed cost structures, identifying opportunities for cost optimisation and efficiency improvements to enhance financial performance.
- Developed and maintained financial models, forecasts, and budgets to support strategic decision-making.
- Prepare accurate and timely financial reports, including income statements, balance sheets, and cash flow statements.
- Identify financial risks and vulnerabilities and develop mitigation strategies.
- Conduct scenario analysis and stress testing to assess potential impacts on financial performance.
Encore Capital GroupGurgaon
Account Manager PE
04.2015 - 02.2016
Job overview
- Analyze portfolio performance, identify business opportunities, and drive critical business decisions.
- Managed regional portfolio of delinquent accounts, producing daily reports to monitor recovery efforts.
- Optimised inventory processes to increase revenue.
- Conducted client follow-ups to enhance relationships.
- Create detailed reports of the process performance and measure performance gaps.
WiproNoida
Senior Associate
09.2013 - 04.2015
Job overview
- Resolved issues arising from internal errors or customer dissatisfaction to enhance client experience.
- Engaged with clients using insights from customer surveys to inform service improvements.
- Acted as backend data specialist, addressing customer queries via email to provide timely resolutions.
- Compiled regular and ad-hoc reports to support decision-making processes.
IBMKolkata
Sr. CRM Ops
01.2010 - 08.2013
Job overview
- Updated and managed customer data in Siebel CRM per client requests, enhancing data accuracy.
- Engaged in telephonic discussions and meetings to clarify requirements, ensuring delivery of products and services that met client expectations.
- Conducted primary research for banking products using client tool, delivering insights through detailed reports.
- Preparing MI report for the team in Excel.
Education
Himalayan UniversityHimalayan University
Master of Economics from Economics
12-2025
University Overview
IIBM Institute of Business ManagementIIBM Institute of Business Management
Executive MBA from Business Administration, Management and Operations
08-2020
University Overview
Skills
- Strategic pricing
- Pricing Modelling
- Commercial Deal Structuring
- Revenue management
- Financial modelling
- Budget forecasting
- Financial control
- Process optimisation
- Project Management
- Team building and training
- Corporate finance
Certification
Six Sigma Black Belt
Languages
English
Bengali
Hindi
Websites, Portfolios and Profiles
Websites, Portfolios and Profiles
www.linkedin.com/in/malaykrghoshInterests
- Fishing (promotes patience, focus, and strategic thinking)
- Learning AI Technologies & Automation
- Financial Markets & Investment Analysis
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Director Pricing
TP
07.2025 - Current
Director of Finance
TP
07.2023 - 06.2025
Senior Manager Process Excellence
TP
04.2021 - 07.2023
Manager Business Analytics
TP
08.2016 - 03.2021
Account Manager PE
Encore Capital Group
04.2015 - 02.2016
Senior Associate
Wipro
09.2013 - 04.2015
Sr. CRM Ops
IBM
01.2010 - 08.2013
Himalayan University
Master of Economics from Economics
IIBM Institute of Business Management
Executive MBA from Business Administration, Management and Operations