MALAY SHAH
Verification Specialist
Pune
Summary
Results-driven professional with extensive experience in verification procedures, ensuring accuracy and compliance within complex operations. Recognized for strong collaboration skills, demonstrating adaptability and thoroughness in quality control and data validation processes. Proven track record of enhancing operational efficiency while maintaining high standards of integrity and precision. Committed to leveraging expertise to drive continuous improvement and support organizational goals.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Verification Specialist
Veremark
05.2025 - Current
- Conduct comprehensive employment verifications and background checks for global clients with high accuracy.
- Utilize specialized tools and secure databases to validate candidate credentials and employment history.
- Ensure adherence to data privacy regulations and client-specific compliance policies.
- Delivered fast and precise results, reducing verification turnaround time by 15%.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
Quality Control Analyst
Revolut Technologies India Pvt Ltd
10.2023 - 09.2024
- Conducted thorough evaluations of customer interactions to ensure excellence in service delivery.
- Coordinated with support teams to elevate overall quality of chats and conversations.
- Provided timely feedback to agents, boosting performance and customer satisfaction.
- Identified and resolved risk-related issues, raising incidents where required.
- Utilized Jira and Confluence to verify the accuracy of resolutions.
- Reduced error percentage of agents which I trained and helped by 35%
Support Specialist
Revolut Technologies India Pvt Ltd
11.2022 - 10.2023
- Handled customer queries with precision, improving customer satisfaction scores.
- Collected and analyzed customer feedback, helping drive product feature enhancements.
- Resolved complex complaints effectively, building trust and loyalty.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Senior Research Analyst
XDBS Private
06.2022 - 10.2022
- Generated and qualified B2B leads using LinkedIn and other client-specified tools.
- Conducted market research to support campaign targeting and prospect outreach.
Customer Support Executive
Quess Corp (VOIS)
12.2021 - 06.2022
- Delivered high-quality support by resolving customer concerns efficiently.
- Maintained professionalism in high-stress situations while ensuring a positive customer experience.
- Remote
Lead Generation Executive & Sales Rep.
ABWATT Solar
03.2020 - 09.2021
- Increased qualified lead generation through targeted campaigns and innovative strategies.
- Analyzed competitor tactics to improve customer acquisition and retention.
Education
High School Diploma -
S M Choksey High School & Junior College
Pune01.2015
Skills
Quality Assurance & Control
Employment Verification
Data Analysis
Ticket Management
Operations
Confluence
Lead Generation
Customer Support
Compliance
Reporting
Remote Support
Jira
CRM Tools
Research
Document verification
Background checks
Identity verification
Customer service
Timeline
Verification Specialist
Veremark
05.2025 - Current
Quality Control Analyst
Revolut Technologies India Pvt Ltd
10.2023 - 09.2024
Support Specialist
Revolut Technologies India Pvt Ltd
11.2022 - 10.2023
Senior Research Analyst
XDBS Private
06.2022 - 10.2022
Customer Support Executive
Quess Corp (VOIS)
12.2021 - 06.2022
Lead Generation Executive & Sales Rep.
ABWATT Solar
03.2020 - 09.2021
High School Diploma -
S M Choksey High School & Junior College