Summary
Overview
Work History
Education
Skills
Timeline
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MALAY SHAH

Verification Specialist
Pune

Summary

Results-driven professional with extensive experience in verification procedures, ensuring accuracy and compliance within complex operations. Recognized for strong collaboration skills, demonstrating adaptability and thoroughness in quality control and data validation processes. Proven track record of enhancing operational efficiency while maintaining high standards of integrity and precision. Committed to leveraging expertise to drive continuous improvement and support organizational goals.

Overview

6
6
years of professional experience
4
4
Languages

Work History

Verification Specialist

Veremark
05.2025 - Current
  • Conduct comprehensive employment verifications and background checks for global clients with high accuracy.
  • Utilize specialized tools and secure databases to validate candidate credentials and employment history.
  • Ensure adherence to data privacy regulations and client-specific compliance policies.
  • Delivered fast and precise results, reducing verification turnaround time by 15%.
  • Maintained a high level of professionalism when interacting with external parties during the verification process.

Quality Control Analyst

Revolut Technologies India Pvt Ltd
10.2023 - 09.2024
  • Conducted thorough evaluations of customer interactions to ensure excellence in service delivery.
  • Coordinated with support teams to elevate overall quality of chats and conversations.
  • Provided timely feedback to agents, boosting performance and customer satisfaction.
  • Identified and resolved risk-related issues, raising incidents where required.
  • Utilized Jira and Confluence to verify the accuracy of resolutions.
  • Reduced error percentage of agents which I trained and helped by 35%

Support Specialist

Revolut Technologies India Pvt Ltd
11.2022 - 10.2023
  • Handled customer queries with precision, improving customer satisfaction scores.
  • Collected and analyzed customer feedback, helping drive product feature enhancements.
  • Resolved complex complaints effectively, building trust and loyalty.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Senior Research Analyst

XDBS Private
06.2022 - 10.2022
  • Generated and qualified B2B leads using LinkedIn and other client-specified tools.
  • Conducted market research to support campaign targeting and prospect outreach.

Customer Support Executive

Quess Corp (VOIS)
12.2021 - 06.2022
  • Delivered high-quality support by resolving customer concerns efficiently.
  • Maintained professionalism in high-stress situations while ensuring a positive customer experience.
  • Remote

Lead Generation Executive & Sales Rep.

ABWATT Solar
03.2020 - 09.2021
  • Increased qualified lead generation through targeted campaigns and innovative strategies.
  • Analyzed competitor tactics to improve customer acquisition and retention.

Education

High School Diploma -

S M Choksey High School & Junior College
Pune
01.2015

Skills

Timeline

Verification Specialist

Veremark
05.2025 - Current

Quality Control Analyst

Revolut Technologies India Pvt Ltd
10.2023 - 09.2024

Support Specialist

Revolut Technologies India Pvt Ltd
11.2022 - 10.2023

Senior Research Analyst

XDBS Private
06.2022 - 10.2022

Customer Support Executive

Quess Corp (VOIS)
12.2021 - 06.2022

Lead Generation Executive & Sales Rep.

ABWATT Solar
03.2020 - 09.2021

High School Diploma -

S M Choksey High School & Junior College
MALAY SHAHVerification Specialist