MALAY SHAH
Pune
Summary
Dynamic Verification Specialist with a proven track record at Veremark, excelling in employment verification and compliance adherence. Leveraged data analysis and quality assurance skills to enhance accuracy, achieving a 15% reduction in turnaround time. Known for exceptional customer support and effective communication, driving client satisfaction and trust.
Overview
6
6
years of professional experience
Work History
Verification Specialist
Veremark
05.2025 - Current
- Conducted comprehensive employment verifications and background checks for global clients, ensuring high accuracy for informed hiring decisions.
- Utilized specialized tools and secure databases to validate candidate credentials and employment history, enhancing trust in recruitment processes.
- Delivered fast and precise results, reducing verification turnaround time by 15%.
- Ensure adherence to data privacy regulations and client-specific compliance policies.
- Maintained professionalism while interacting with external parties during verification process, fostering positive relationships and effective communication.
Customer Sales and Service Expert
Fanstech Services
Pune
10.2024 - 05.2025
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Assisted customers with product inquiries and service requests, ensuring timely and accurate information.
- Processed sales transactions using point-of-sale systems.
Quality Control Analyst
Revolut Technologies India Pvt Ltd
10.2023 - 09.2024
- Conducted thorough evaluations of customer interactions to ensure excellence in service delivery.
- Coordinated with support teams to enhance quality of customer chats and conversations, improving service consistency.
- Provided timely feedback to agents, boosting performance and customer satisfaction.
- Identified and resolved risk-related issues, escalating incidents to ensure compliance with quality standards.
- Reduced error percentage of trained agents by 35%, contributing to improved accuracy in customer interactions.
- Utilized Jira and Confluence to verify the accuracy of resolutions.
Support Specialist
Revolut Technologies India Pvt Ltd
11.2022 - 10.2023
- Resolved complex complaints effectively, building trust and loyalty.
- Responded to customer inquiries and resolved complaints, fostering trust and elevating satisfaction.
- Handled customer queries with precision, enhancing overall customer satisfaction.
- Collected and analyzed customer feedback, helping drive product feature enhancements.
Lead Generation Executive & Sales Rep.
ABWATT Solar
Ahmedabad
03.2020 - 09.2021
- Boosted qualified lead generation by implementing targeted campaigns and innovative strategies.
- Evaluated competitor tactics to enhance customer acquisition and retention strategies.
- Developed strategic partnerships with stakeholders in renewable energy sector.
- Led project teams to implement solar energy solutions for clients.
- Conducted market analysis to identify trends in solar technology adoption.
Education
High School Diploma -
S M Choksey High School & Junior College
Pune01-2015
Skills
- Employment verification
- Background verification
- Document verification
- Quality assurance and control
- Investigation techniques
- Data analysis
- Reporting and documentation
- Compliance adherence
- Ticket management
- Jira project management
- Confluence usage
- CRM tools proficiency
- Remote support services
- Customer support and service
- Operations management
- Research skills
Languages
- Hindi
- Gujarati
- Marathi
- English, Fluent
- Hindi, Fluent
- Gujarati, Fluent
- Marathi, Fluent
Timeline
Verification Specialist
Veremark
05.2025 - Current
Customer Sales and Service Expert
Fanstech Services
10.2024 - 05.2025
Quality Control Analyst
Revolut Technologies India Pvt Ltd
10.2023 - 09.2024
Support Specialist
Revolut Technologies India Pvt Ltd
11.2022 - 10.2023
Lead Generation Executive & Sales Rep.
ABWATT Solar
03.2020 - 09.2021
High School Diploma -
S M Choksey High School & Junior College