
Dynamic Senior Scrum Master with 8.8 years of IT experience, including 4.5 years of focused Scrum Master experience. Proven track record in enhancing Agile delivery, improving team performance, and reducing sprint spillovers by 30%. Expert in Scrum, SAFe, and Kanban frameworks, with strong skills in Agile coaching, backlog management, cross-functional collaboration, and continuous improvement. Adept at driving high-performing teams, facilitating Agile ceremonies, and delivering measurable business value. Experienced in stakeholder management, risk mitigation, and Agile metrics reporting using Jira, Confluence, and other Agile tools.
AI-based game recommendation and player engagement platform, led agile delivery of an AI-driven recommendation engine analyzing player behavior to improve engagement and retention through personalized game and tournament suggestions
Digital customer onboarding and eKYC platform (US banking) Scrum Master for an end-to-end digital onboarding and eKYC platform enabling online account opening delivered in 2-week sprints using CI/CD, integrating AI/OCR, selfie face match, credit checks, and AML screening, reducing onboarding time from days to minutes, and improving conversion rates
AI-driven medical claims adjudication platform (US healthcare) Scrum Master for an AI-enabled claims adjudication solution automating validation, eligibility checks, fraud detection, and approve/deny recommendations, ensured HIPAA compliance, reduced manual reviews, and improved adjudication accuracy and turnaround time