Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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MALHAR SALVI

MALHAR SALVI

Pune

Summary

Detail-oriented Support Consultant with experience in technical troubleshooting and customer relationship management. Recognized for resolving escalated issues efficiently and training new team members, contributing to a knowledgeable and cohesive support team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Support Consultant

Veradigm India Pvt. ltd.
Pune
04.2025 - Current
  • Swiftly resolved technical issues utilizing company support tools and systems.
  • Efficiently addressed escalated tickets, ensuring customers remained informed of progress.
  • Trained new team members in support protocols and best practices.
  • Crafted comprehensive documentation for customer inquiries and troubleshooting steps.
  • Maintained composure while employing de-escalation techniques during challenging customer interactions.

Associate Support Consultant

Veradigm India Pvt. ltd.
Pune
08.2022 - 03.2025
  • Promoted to Support Consultant in April 2025 due to exceptional performance and technical growth.
  • Delivered technical support by diagnosing and resolving complex software and hardware issues.
  • Investigated customer-reported issues, enhancing application reliability and data accuracy.
  • Executed advanced SQL queries across multiple databases for analytical reporting and data validation.
  • Collaborated with cross-functional teams to resolve client concerns efficiently.
  • Supported theEHR e-prescribing team using issue tracking tools like JIRA and ServiceNow.
  • Trained new team members on support processes, tools, and best practices, fostering team knowledge.

Omni Sport Leader

Decathlon Sports India
Pune
12.2021 - 08.2022
  • Managed end-to-end stock availability for assigned sport category, ensuring optimal inventory levels.
  • Resolved customer concerns related to product quality and manufacturing defects efficiently.
  • Led initiatives to engage local sports community, fostering strong customer relationships and brand loyalty.
  • Focused on maximizing customer satisfaction through proactive issue resolution and enhanced user experience.
  • Collaborated with cross-functional teams to uphold store standards and support promotional activities.

Education

Bachelor of Science - Physics

Modern College of Arts, Commerce And Science
Pune
03-2022

12th Grade -

Spicer Higher Secondary School
Pune
05-2019

10th Grade -

Spicer Higher Secondary School
Pune
05-2017

Skills

  • SQL querying
  • Issue tracking
  • Documentation creation
  • Customer relationship management
  • Problem solving
  • Escalation handling
  • Training and mentoring
  • Technical support expertise

Affiliations

Actively pursue fitness through regular strength training and cardio, demonstrating discipline, consistency, and a commitment to personal well-being.

Accomplishments

  • Recognized by the Director of the Business Unit for exceptional customer support during critical periods, demonstrating reliability under pressure.
  • Consistently acknowledged by management for surpassing performance expectations and delivering high-impact results.
  • Received multiple quality awards for excellence in customer satisfaction and timely project execution, reflecting a strong commitment to service excellence.
  • NCC 'C' certificate holder

Certification

  • SQL Beginner to Advanced.
  • Outlook
  • Microsoft Excel
  • Power BI

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Support Consultant

Veradigm India Pvt. ltd.
04.2025 - Current

Associate Support Consultant

Veradigm India Pvt. ltd.
08.2022 - 03.2025

Omni Sport Leader

Decathlon Sports India
12.2021 - 08.2022

Bachelor of Science - Physics

Modern College of Arts, Commerce And Science

12th Grade -

Spicer Higher Secondary School

10th Grade -

Spicer Higher Secondary School

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MALHAR SALVI