Malika Sehgal
Paonta Sahib
Summary
Skilled Executive with almost 1 year of business development and strategic planning expertise. Adept at implementing improvements to optimize efficiency in business operations. Successful at stepping into diverse positions and making immediate positive contributions.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Professor
Guru Gobind Singh Govt Collage Paonta Sahib
01.2024 - Current
- Created materials and exercises to illustrate application of course concepts.
- Mentored students and communicated internship and employment opportunities.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
- Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
Senior Customer Support Executive
Teleperformance
06.2022 - 03.2023
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Client Relationship Partner
Yes Bank
04.2018 - 03.2019
- Informed and suggested new banking products to customers.
- Opened new accounts according to laid down rules and guidelines.
- Contributed to bank marketing and awareness campaigns to grow customer base.
- Completed daily logs, tracked data and managed clients' book of business.
- Assisted customers in depositing and withdrawing cash.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
MBA - Human Resources Management
Himachal Pradesh University
Shimla 06.2017 - 06.2019
BBA - Human Resources Management
Himachal Pradesh University
Shimla 06.2013 - 07.2016
Skills
Business Management
Timeline
Assistant Professor
Guru Gobind Singh Govt Collage Paonta Sahib
01.2024 - Current
Senior Customer Support Executive
Teleperformance
06.2022 - 03.2023
Client Relationship Partner
Yes Bank
04.2018 - 03.2019
MBA - Human Resources Management
Himachal Pradesh University
06.2017 - 06.2019
BBA - Human Resources Management
Himachal Pradesh University
06.2013 - 07.2016
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