MALINI RAMACHANDRAN
Coimbatore
Summary
Dynamic team leader with 14 years of extensive experience in supply chain management and customer support. Proven ability to guide high-performing teams to achieve and exceed organizational objectives. Proficient in strategic planning and process enhancement, promoting a culture of teamwork. Excellent communicator with a commitment to ongoing improvement and effective problem resolution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader - QTPS Operations
VWR, a part of Avantor
Coimbatore
06.2022 - Current
- Established clear communication channels, ensuring timely information flow between team members and stakeholders.
- Streamlined workflows, reducing turnaround times for critical tasks and boosting operational efficiency.
- Delegated responsibilities based on team members' strengths, fostering ownership and accountability.
- Monitored team performance, delivering actionable feedback to enhance productivity and maintain quality standards.
- Elevated customer satisfaction by managing service quality and resolving issues swiftly.
- Led performance reviews and provided constructive feedback to associates to drive continuous improvement and development.
- Applied Lean methodologies to optimize operations and increase overall productivity.
- Mitigated non-conformance risks through proactive risk assessments and strategic interventions.
- Utilized tools such as [Power BI] to create interactive reports and dashboards for stakeholder review.
- Negotiated competitive vendor pricing, improving profit margins and aligning with budgetary goals.
- Ensured audit readiness by maintaining comprehensive quality management documentation.
- Participated in SAP integration projects across two countries; traveled to Malaysia for a 3-week deployment and training initiative.
Senior Associate - QTPS Operations
VWR, a part of Avantor
Coimbatore
04.2015 - 05.2022
- Key process - Quotations, Orders, Pricing, Customer creation, Material creation, Product search, technical support & CRM.
- Proficient in SAP interface with expertise in the SD Module, including end-to-end Quotation and Order Management and comprehensive Master Data handling for Material, Vendor, and Customer records.
- Collaborated with the sales team to address customer inquiries and ensure seamless communication.
- Executed end‑to‑end freight quotation processes for Air, Sea (FCL/LCL), and Courier shipments by analyzing shipment details, carrier tariffs, and routing options.
- Managed end‑to‑end retrieval of government and public-sector tenders from SAP Ariba and SESAMI platforms, ensuring timely and accurate download of all tender documents.
- Downloaded, organized, and archived tender documents including RFPs, RFQs, specifications, and addendums while ensuring version control and proper documentation workflow.
- Contributed to improved bid success rates by ensuring complete, timely, and well‑organized tender documentation availability.
- Ensured strict compliance with portal procedures, government procurement standards, and company policies while handling confidential tender information.
- Ensured adherence to Incoterms, tariff rules, and internal pricing guidelines while maintaining profitability and service quality.
- Improved profit margins by securing competitive supplier pricing through strategic negotiations.
- Collaborated with logistics partners to obtain real-time freight rates and integrate them into quotation workflows.
- Expedited response times to client inquiries by prioritizing tasks and effectively managing workload.
- Assisted in training new hires, sharing best practices for efficient quotations, order entry processes and quality control measures.
- Developed and maintained relationships with suppliers and vendors to ensure accurate product availability and pricing.
- Conduct post-quotation follow-ups to ensure customer satisfaction, address any concerns, and close sales opportunities.
- Generate various reports from SAP (Pricing, quotations, orders, customer material number, stock).
Associate - Technical Product Support
VWR, Part of Avantor
Coimbatore
12.2010 - 05.2015
- Delivered comprehensive pre- and post-sales support to end-users and sales representatives across Europe and APAC via calls and emails.
- Acted as liaison between customers and sales team, efficiently resolving inquiries through inbound and outbound calls.
- Reviewed customer requirements, identified suitable products, and recommended additional services or upgrades.
- Conducted follow-ups and scheduled callbacks to ensure timely issue resolution and customer satisfaction.
- Developed support documentation, including COA, COC, MSDS, product specification sheets, and manuals for team access.
- Created onboarding materials for new sales and support team members to enhance product knowledge integration.
Education
Master of Science - Biochemistry
KSR College of Arts and Science
Tiruchengode05-2006
Skills
- Supply chain management
- SAP expertise
- Process improvement
- Workflow optimization
- Data analysis
- Customer relationship management
- Lean methodology
- Stakeholder engagement
- Leadership and team management
- Problem solving
- Teamwork and collaboration
Accomplishments
- Streamlined Quotation Process: Led a project to automate the quotation generation process, reducing manual errors by 15% and improving efficiency.
- Customer Satisfaction Improvement: Implemented a new follow-up process post-quotation, increasing the quotation-to-order conversion rate.
Certification
Supply Chain Logistics - Rutgers - The State University of New Jersey.
Timeline
Team Leader - QTPS Operations
VWR, a part of Avantor
06.2022 - Current
Senior Associate - QTPS Operations
VWR, a part of Avantor
04.2015 - 05.2022
Associate - Technical Product Support
VWR, Part of Avantor
12.2010 - 05.2015
Master of Science - Biochemistry
KSR College of Arts and Science