Malleen Hyderali
Customer Support Executive & HR
Vellore,TN
Summary
Dynamic HR Admin with a proven track record at Diya Infotech, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction and resolving conflicts with empathy. Adaptable and skilled in time management, I thrive in fast-paced environments, consistently delivering results while maintaining a positive attitude.
During work period i got Interview queen award and im also completed IRDAI with 50 out of 33 marks..
Overview
4
4
years of professional experience
3
3
Certifications
5
5
Languages
Work History
Diya Infotech
HR Admin
02.2026 - 03.2026
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Nikah.com
06.2025 - 09.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
MEHR SHOES
Supervisor's Title
01.2022 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Arts - English
Shirdhar University
Rajasthan, India 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Flexible and adaptable
Time management
Certification
INTERVIEW QUEEN
Timeline
IRDAI EXAM PASSED
03-2026
INTERVIEW QUEEN
02-2026
Diya Infotech
HR Admin
02.2026 - 03.2026
Customer Service Representative
Nikah.com
06.2025 - 09.2025
MEHR SHOES
Supervisor's Title
01.2022 - 01.2025
Bachelor of Arts - English
Shirdhar University
04.2001 -