Hi, I’m
MALLELA SWETHA
HYDERABAD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
years of professional experience
1
Certification
Work History
PREPLADDER
Assistant Manager
03.2022 - Current
Job overview
- Trained new employees on customer service, money handling and organizing strategies.
- Provided resources to support students in achieving career goals.
- Advised students on educational, career and social opportunities.
- Developed and implemented individualized academic plans for students.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Vedantu Online Education
SR.ACADEMIC COUNSELLOR
04.2021 - 08.2021
Job overview
- Monitored student progress to drive successful academic outcomes.
- Provided resources to support students in achieving career goals.
- Collaborated with parents and teachers to help students reach potential.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
FocusIT SOFTWARE TRAINING INSTITUTION
CAREER COUNSELOR CUM BUSINESS COORDINATOR
01.2019 - 01.2021
Job overview
- Responsible for handling outbound calls and incoming calls, Walk-in Enquiries
- Handling Admissions, Counselling and parent queries/ Concerns
- Responsible for the course promotion and sales meetings and achieving the targets
- Making the sales pitch according to the customer behaviour and requirements
- Responsible for fixing demos and tele sales
- Worked on agreed targets set on Monthly Basis
- Managing the overall day-to-day operations of the Admin/Front office
- Generating Database through various field promotional activities, market research and competition analysis on Monthly basis.
TIME INSTITUTION PVT. LTD
Student Counselor
01.2018 - 01.2019
Job overview
- Handling Counselling for students looking for CAT, GATE, GRE, GMAT, BANK EXAMS, IIT FOUNDATION
- Converting the Prospective enquiry into Admission by Counselling and Follow-ups
- For Competitive MOCK exams role played as an invigilator
- Managing the Data of Enquiries and Admissions on Daily basis
- Administrative works Fee Collection, timely Due's & Receipt Generation
- Managing Employee's Records and submitting to Head office on monthly basis
- Managing all Monthly, weekly and Daily Fee's Collection and Entering on daily basis in the Database
- Achieving Targets set on Monthly Basis.
Education
STANLEY COLLEGE OF ENGINEERING AND TECHNOLOGY FOR WOMEN's
BE (I.T)
12.2013
NARAYANA JUNIOR COLLEGE
MPC
12.2009
Skills
- MS -OFFICE
- SQL
- C& C
- CORE JAVA
- Employee Scheduling
- Google Drive
- Business Development
- Sales Strategies
- Strategic Planning
- Team motivation
Certification
RESOCH ONLINE TRAINING CENTER, DATA ANALYSIS AND DASHBOARD USINGEXCEL, 45 Day
Personal Information
Title: Educational Counsellor
Hobbies and Interests
- Travelling
- Music
- Reading Books
- Internet Surfing
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Assistant Manager
PREPLADDER
03.2022 - Current
SR.ACADEMIC COUNSELLOR
Vedantu Online Education
04.2021 - 08.2021
CAREER COUNSELOR CUM BUSINESS COORDINATOR
FocusIT SOFTWARE TRAINING INSTITUTION
01.2019 - 01.2021
Student Counselor
TIME INSTITUTION PVT. LTD
01.2018 - 01.2019
STANLEY COLLEGE OF ENGINEERING AND TECHNOLOGY FOR WOMEN's
BE (I.T)
NARAYANA JUNIOR COLLEGE
MPC
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