Malleswari Devapatla
Summary
Senior Systems Engineer with 2.5 years of experience in production and technical support. Well-organized in approaching all the production support functions. Maintains high production levels through sound decision making, trouble shooting and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Infosys Ltd.
10.2021 - Current
- Provided L1 and L2 technical support to various upstream and downstream live applications like ePTWS, DSPV, Pmet, PTS, QLS and Local Apps
- L1 support includes Incident management, Access issues and SSI certification remediation for On Prem and Cloud servers
- L2 support includes App testing, App installation, Manual data pull, Manual data refresh and Azure Platform maintenance
- Performing Hotfix installations, database backups, file configuration and smoke testing.
- Actively supporting seamless migrations across various regions of the world to ensure smooth transitions for both Acceptance and Production environments
- Received positive feedback from Subject Matter Experts(SMEs) for impressive performance and effective project execution
- Optimized system performance by identifying and resolving complex technical issues
- Developed comprehensive documentation to support knowledge transfer among team members, reducing reliance on specific individuals
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Education
Bachelor of Technology - Metallurgical And Materials Engineering
RGUKT
06.2021
Pre University Course - MPC
RGUKT
05.2017
High School - SSC
ZPHS
04.2015
Skills
- Python
- SQL
- HTML
- Knowledge on Azure DevOps board and SNOW
- Knowledge on Agile methodologies
- Process Documentation
- Root Cause Analysis
- Troubleshooting
- Technical Support
- Analytical Thinking
Certification
Azure fundamentals AZ-900
Hobbies and Interests
- I am a Kpop and Kdrama enthusiast.
- I enjoy long walks.
Timeline
Senior Systems Engineer
Infosys Ltd.
10.2021 - Current
Bachelor of Technology - Metallurgical And Materials Engineering
RGUKT
Pre University Course - MPC
RGUKT
High School - SSC
ZPHS
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