Teena
Senior Systems Engineer
Rajpura,Punjab
Summary
A self-driven and meticulous employee skilled at analyzing data and solving problems. I'm a versatile person who is ready and willing to learn more.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Senior Systems Engineer
Infosys Ltd
11.2019 - Current
- Worked as Level-1 Application/ software consultant for Corporate and Insurance products which involves incident resolution, RCA documentation, assisting/ training end-users over the enhanced products
- I need to document the feedback, expectations of users and share with Business Analysts in my team
- Also, I'm equally responsible for giving deliverables within agreed SLAs
- Engaging various operations teams for major/ wide-spread issues
- Documentation of knowledge articles, creating scripts for incident resolution and transactional/ad hoc queries per user's business ask
- Worked as a Business Analyst drived scrum calls, created Jira stories as per requirement and was bridge between client and developers.
Education
BCA -
Chitkara University
Rajpura, India07.2019
12th CBSE -
Patel Public School
Rajpura, India10th CBSE -
Patel Public School
Rajpura, India Masters Of Business Administration - Human Resources Management
Chandigarh University
Mohali, India07.2022
Skills
AppD
Languages
English
Timeline
Infosys Certified Product Owner
04-2024
Senior Systems Engineer
Infosys Ltd
11.2019 - Current
BCA -
Chitkara University
12th CBSE -
Patel Public School
10th CBSE -
Patel Public School
Masters Of Business Administration - Human Resources Management
Chandigarh University
Accomplishments
- Supervised team of 11 staff members.
- Analyzed and designed a high-speed wireless network to support Moody’s with a more reliable and cost-effective model.
- Designed and executed tangible reduction plans to reduce impact of risk events by 80%.
- Documented and resolved issues which led to smooth functioning of the project.
Certification
Infosys Certified Product Owner
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