Summary
Overview
Work History
Education
Skills
Languages
Timeline
Accomplishments
Certification
Generic
Teena

Teena

Senior Systems Engineer
Rajpura,Punjab

Summary

A self-driven and meticulous employee skilled at analyzing data and solving problems. I'm a versatile person who is ready and willing to learn more.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

Senior Systems Engineer

Infosys Ltd
11.2019 - Current
  • Worked as Level-1 Application/ software consultant for Corporate and Insurance products which involves incident resolution, RCA documentation, assisting/ training end-users over the enhanced products
  • I need to document the feedback, expectations of users and share with Business Analysts in my team
  • Also, I'm equally responsible for giving deliverables within agreed SLAs
  • Engaging various operations teams for major/ wide-spread issues
  • Documentation of knowledge articles, creating scripts for incident resolution and transactional/ad hoc queries per user's business ask
  • Worked as a Business Analyst drived scrum calls, created Jira stories as per requirement and was bridge between client and developers.

Education

BCA -

Chitkara University
Rajpura, India
07.2019

12th CBSE -

Patel Public School
Rajpura, India

10th CBSE -

Patel Public School
Rajpura, India

Masters Of Business Administration - Human Resources Management

Chandigarh University
Mohali, India
07.2022

Skills

AppD

Splunk

ControlM

Informatica

SQL

ServiceNow

RDBMS

Datadog Monitoring

Python

Management Skills

Critical Thinking

Good Communication Skills

Languages

English

Timeline

Infosys Certified Product Owner

04-2024

Senior Systems Engineer

Infosys Ltd
11.2019 - Current

BCA -

Chitkara University

12th CBSE -

Patel Public School

10th CBSE -

Patel Public School

Masters Of Business Administration - Human Resources Management

Chandigarh University

Accomplishments

  • Supervised team of 11 staff members.
  • Analyzed and designed a high-speed wireless network to support Moody’s with a more reliable and cost-effective model.
  • Designed and executed tangible reduction plans to reduce impact of risk events by 80%.
  • Documented and resolved issues which led to smooth functioning of the project.

Certification

Infosys Certified Product Owner

Teena Senior Systems Engineer