Teena
Senior Systems Engineer
Rajpura,Punjab
Summary
A self-driven and meticulous employee skilled at analyzing data and solving problems. I'm a versatile person who is ready and willing to learn more.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Senior Systems Engineer
Infosys Ltd
11.2019 - Current
- Worked as Level-1 Application/ software consultant for Corporate and Insurance products which involves incident resolution, RCA documentation, assisting/ training end-users over the enhanced products
- I need to document the feedback, expectations of users and share with Business Analysts in my team
- Also, I'm equally responsible for giving deliverables within agreed SLAs
- Engaging various operations teams for major/ wide-spread issues
- Documentation of knowledge articles, creating scripts for incident resolution and transactional/ad hoc queries per user's business ask
- Worked as a Business Analyst drived scrum calls, created Jira stories as per requirement and was bridge between client and developers.
Education
BCA -
Chitkara University
Rajpura, India07.2019
12th CBSE -
Patel Public School
Rajpura, India10th CBSE -
Patel Public School
Rajpura, India Masters Of Business Administration - Human Resources Management
Chandigarh University
Mohali, India07.2022
Skills
AppD
Splunk
ControlM
Informatica
SQL
ServiceNow
RDBMS
Datadog Monitoring
Python
Management Skills
Critical Thinking
Good Communication Skills
Languages
English
Timeline
Infosys Certified Product Owner
04-2024
Senior Systems Engineer
Infosys Ltd
11.2019 - Current
BCA -
Chitkara University
12th CBSE -
Patel Public School
10th CBSE -
Patel Public School
Masters Of Business Administration - Human Resources Management
Chandigarh University
Accomplishments
- Supervised team of 11 staff members.
- Analyzed and designed a high-speed wireless network to support Moody’s with a more reliable and cost-effective model.
- Designed and executed tangible reduction plans to reduce impact of risk events by 80%.
- Documented and resolved issues which led to smooth functioning of the project.
Certification
Infosys Certified Product Owner