Mallika Joshi

Overview;

Experienced HR professional with over 6.4 years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To Seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and driven to work quickly and effectively on projects in all types of environments.

Job Description;

Executive HR -Corporate Employee Welfare

· Tata Consultancy Services, Mumbai, Maharashtra

· Receives notification of resignation or retirement, termination notice.

· Sends acceptance of resignation or retirement letter to the separating employee help exit interview and collect commonwealth property.

· Ensures all absences and attendances are correctly entered and approved.

· Generates and sends or hand delivers separation letter/Files separation letter.

· Ensures all absences and attendances are correctly entered and approved and consults with other approvers.

· Completes Deputy Secretary for Human Resources and Management condolence letter, providing,assistance and direction on benefits and requesting required documentation to release monies owed to the estate and mails to survivor

· Provides support to separated employees for questions and refers to the HR office when necessary.

· Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.

· Handling employees’ queries on separation.

· Guiding employees to fill retrials documents like PF, Pension and Superannuation forms.

· Closing put-up (initiation of full and final settlements). Preparing different reports on monthly basis using tools like V-lookup and pivot table.

· Prepared variety of different written communications, reports, and documents to ensure smooth operations.

· Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Manage the complete process as FFS/salary processing including deductions as Gratuity

• I have worked for Chase Credit card for their merchant dispute department, that deal in Payments and chargebacks and representation of the disputed charges.
• I was acting as an Advocate between Customer and merchants on calls and emails.
• My core job role was to research credit card disputes and build dispute cases to recover funds from the merchants using proprietary software.

• As a Customer service representative, need to be attentive and specialize in handling customer queries that come in via email, chat, phone.
• A good customer service can help your company gain such allegiance, often saving you money at the same time.
• My job was to help customers from the start till the end related to their phone setting, bill payment, recharges, New connections, data support, 100% resolution on customer's issue or problem.

• Being a Sr. Associate in a fraud detection department is a very crucial job.
• My core job role was to check high transaction, keeping a close look at each customer's spending patterns to see if anything is unusual on the account for suspicious activity or possible fraud.
• If any unusual spending made on the account the system puts a temporary block on the account, later on a message or calls are made to the customers to verify the transaction and reinstate the account for good to use.
• Monitors suspicious transaction activities and resolves fraudulent activities.
• Contacts merchant and cardholders to verify charges and prevent loss.