Mallika Khanna

Zirakpur

Summary

Mallika’s 20 years record of accomplishment as Flight Attendant, brand promotion and Marketing has propelled her to supervisory role in one of the biggest brand airlines in the world. Whether it is dealing with regular passengers or managing emergencies, she has demonstrated exceptional customer service professionally, calmly & responsibly. Trained in CPR and AED, Experience includes International & Domestic Flights over 157 destinations.

Overview

years of professional experience

Work History

Senior Flight Stewardess

Emirates Airlines

Dubai

05.2006 - 06.2020

Completed over 12263 Hrs & 37 mins of international flights in biggest jets likes of A380 & Boeing 777, Performing pre-flight safety checks
Supervising eight staff members at any given time, ensuring Safety of Passengers, Aircraft and Crew members
Providing high level of customer service & delivering safety presentations, ensuring smooth running of cabin.

Flight Attendant

Jet Airways

03.2002 - 04.2006

Completed over 2000 hours of domestic flights within India.
Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
Dealt with mechanical and passenger emergencies according to standards.
Directed junior team members in proper duties and company regulations.
Helped passengers feel comfortable by providing requested items and answering questions.
Responded to medical emergencies as needed during flights.
Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Provided assistance to disabled passengers when necessary.
Took measures during unusual conditions to maximize safety of customers and crew.

Pricing and Marketing Executive

Lincoln Maritime Europe

01.2021

Branding of Lincoln Maritime in Europe and UK
Pricing with Airlines, Hauliers and Shipping lines
Handling Agency network World-wide.

Skills

True
Emergency Response Training
Food and Beverage Preparation
Cleanliness and Sanitation
Team Management Experience
Company Policy Adherence
Marketing
Team Oversight
Strong Leadership Abilities
Training and Coaching
Emergency Response

Adult AED and CPR
Verbal and Written Communication
High Stress Tolerance
Conflict Mediation
Relationship Management
Safety Procedures
Equipment Oversight
Crew Coordination
Emergency Situations Management
Public Interaction
Flexible Work Schedule

Appreciations

NAJM PEER SUPPORT Appreciation Year 2018 , 2019
NAJM PEER SUPPORT for caring attitude towards cabin crew June 2018
NAJM BRONZE service personality value "CONSIDERATE " August 2016
NAJM MERIT for contribution to well beign of cabin crew May 2014

Accomplishments

Maintaining Coherent environment
Earning recognition from flight crew & seniors
Receiving positive feedback from passengers & Ensuring Concurrence with Compliance, Brand & Hospitality
Mentoring & Training new flight attendants in customer service, Safety regulations & in-flight security
Volunteering peer support group for counselling other crew-members

Personal Qualifications

Emirates Airline, Emirates Airline, Interpersonal communication, Resilience & Emotional intelligence, Jet airways, S D College, Chandigarh, India

Personal Information

Age: 43

Passport - Valid Indian

Timeline