MALLIKHARJUNA REDDY
Nellore
Summary
Dynamic Salesforce Admin with proven expertise at HCL Tech, specializing in CRM customization and data management. Enhanced user experience through tailored reports and dashboards, while leading training initiatives. Skilled in technical troubleshooting and change management, ensuring seamless platform operation and robust data integrity during migrations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Admin
HCL Tech
Chennai
01.2022 - Current
- Customized Salesforce platform in collaboration with stakeholders to meet business requirements.
- Administered Salesforce to enhance business processes and optimize user experience.
- Developed custom reports and dashboards to provide real-time insights for stakeholders.
- Provided training sessions to improve user understanding of Salesforce functionalities.
- Assisted in troubleshooting technical issues to ensure seamless platform operation.
- Led data management initiatives, ensuring data integrity during migration and cleansing processes.
- Collaborated with cross-functional teams to gather requirements for system enhancements.
- Conducted end-to-end testing of new features to verify stability prior to deployment.
- Administered Salesforce platform to support business processes and improve user experience.
- Provided training sessions for users to enhance understanding of Salesforce functionalities.
- Resolved escalated incidents reported by customers related to Salesforce application usage.
Production Engineer
HCL tech
10.2021 - Current
- Configured client environments in collaboration with implementation and business analyst teams.
- Executed data validation, backend configurations, and API integrations as required.
- Coordinated user acceptance testing, go-live, and hypercare phases of implementation.
- Investigated technical issues reported by enterprise clients and triaged resolutions.
- Executed SQL queries to analyze data related to reported technical issues.
- Collaborated with development team to report bugs, track fixes, and validate resolutions.
- Served as primary contact for client technical inquiries and provided ongoing support.
- Performed root cause analysis on production issues and monitored corrective actions.
Education
Batchelor of Engineering - Electronics And Communications Engineering
Chennai Institute of Technology
Chennai06-2021
Skills
- Salesforce CRM and administration
- Lightning Web Components
- Data analysis and migration
- Automation and security management
- Technical troubleshooting
- Reports and dashboards
- Change management
- User administration
- Lightning experience
Certification
- Salesforce Admin
- Pega Certified System Architect (PCSA)
- Pega Certified Senior System Architect (PCSSA)
- Salesforce developer (PD1)
Languages
Telugu
First Language
English
Advanced (C1)
C1
Timeline
Salesforce Admin
HCL Tech
01.2022 - Current
Production Engineer
HCL tech
10.2021 - Current
Batchelor of Engineering - Electronics And Communications Engineering
Chennai Institute of Technology
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