ARUNKUMAR A
Bangalore
Summary
Highly skilled Salesforce Administrator and App Builder with two years of experience in creating and maintaining Salesforce solutions. Additionally, backed by three years and four months of accomplished business development experience. Seeking a position where I can leverage my dual expertise to enhance operational efficiency and drive organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Admin
Simplilearn Solution Private Limited
01.2021 - 02.2023
- Administered and maintained Salesforce platform, including user management, security settings, and data integrity
- Designed and developed custom Salesforce applications to address specific business needs, resulting in a 20% increase in team productivity
- Implemented automation processes using Process Builder, Workflow Rules, and Flow to streamline lead management, opportunity tracking, and case resolution
- Conducted regular data migrations and integrations with third-party applications, ensuring data accuracy and consistency
- Collaborated with cross-functional teams to gather requirements, design solutions, and deliver high-quality products on time and within budget
- Provided end-user training and support, increasing user adoption and proficiency in Salesforce applications
- Customized Salesforce reports and dashboards to provide actionable insights for sales and marketing teams, leading to a 15% increase in lead conversions
- Created and maintained email templates and campaigns, resulting in a 10% increase in email open rates and click-through rates
- Managed Salesforce security and access controls, ensuring compliance with company policies and industry regulations
- Assisted in the development of a Salesforce Lightning migration plan, successfully transitioning the organization to the Lightning Experience
- Participated in the testing and deployment of new Salesforce features and enhancements.
Sales Manager
Simplilearn Solution Private Limited
06.2020 - 12.2020
Business Development Executive
American Express Banking Corp
Bangalore
06.2018 - 05.2020
- Working as a front-line sales person in the consumer cards sales team and responsible for driving the business achieving monthly sales targets and acquiring new customers through consultative selling of our premium products via defined retail channels of acquisition
- Timely execution of all sales activities - leads, campaigns, referrals and any self generated leads
- Tracking and reporting sales performance including pipeline acquisition, results and market conditions, set appointments, listen to the customer needs and sell more appreciated premium products
- Research and understand the prospects before making the call
- Self updated on products and competition
- Pitching for highly paid products (Premium Cards), maintained confidentiality of the bank records and client information
- Achieving high targets on time and performing sales calls to potential credit card customers, encouraging them to sign up for our services
- Generating high volume of references from the existing clients and building customer loyalty by placing follow up calls from the customers
- Attending meetups with the clients in person regularly
- In addition to the mainstream, they are doing cross selling activities like supplementary card and insurance promotion, and valid lead generation.
Business Development Executive
OLA Cabs
Coimbatore
09.2017 - 06.2018
- Making direct visits to the direct market and approaching the partners (Auto and Cab Drivers) to make them merge with the OLA platform
- Educating the partners about taking rides and how to approach customers and what are all the ways that they could make more money
- Branding OLA market by issuing stickers to the cab and auto owners.
Education
Aeronautical Engineering -
Nehru Institute of Technology, Coimbatore
Skills
- Salesforce Administration
- Salesforce App Building
- Data Management and Migration
- Workflow Automation
- Reports and Dashboards
- Integration with Third-Party Tools
- User Training and Support
- Security and Access Control
- Salesforce Lightning Experience
- Process Builder and Flow
- Email Marketing
- Cross-Functional Collaboration
- Market Research
- Lead Generation
- Client Relationship Management
- CRM Implementation
- Microsoft Excel
- Training & Development
- Agile Methodology
- Functional Testing
Certification
- Certified Salesforce Administrator by salesforce
- Certified Salesforce Associate By Udemy
- Certified Admin & App Builder By Saasguru
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Salesforce Admin
Simplilearn Solution Private Limited
01.2021 - 02.2023
Sales Manager
Simplilearn Solution Private Limited
06.2020 - 12.2020
Business Development Executive
American Express Banking Corp
06.2018 - 05.2020
Business Development Executive
OLA Cabs
09.2017 - 06.2018
Aeronautical Engineering -
Nehru Institute of Technology, Coimbatore
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