Majji Sree
Sravani
Vishakhapatnam,Andhra Pradesh
Summary
An individual with Salesforce functional and technical knowledge aimed to help teams solve problems with Sales and Service Clouds. Eager to manage and optimize the Salesforce ecosystem to discover game changing insights and drive growth. Skilled in SQL and database management systems.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Salesforce Admin & Business Analyst
Digital Lync
Hyderabad
08.2022 - 03.2023
- Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows
- Created and maintained user profiles, workflows, dashboards on Salesforce
- Performed QA testing after Critical Updates to transition customer data smoothly to retain performance and usability of Salesforce
- Wrote and maintained technical and functional specifications to document database intentions and requirements
- Set up and control user access levels across databases to protect important data
- Developed and updated databases to handle customer data
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Technology - Computer Science And Systems Engineering
Andhra University College Of Engineering
04-2022
Skills
- Salesforce Administration
- Salesforce Business Analyst
- Salesforce Integration
- Salesforce CRM
- Salesforce Sales Cloud
- Salesforce Service
- Requirements Gathering
- Data Mapping
- Data Mining
- Business Planning
- Technology Integration
- Salesforce APEX and Visualforce
- Apex Code
- Amazon Web Services
- Scrum
- SDLC Processes
- Dashboard Creation
- POSTGRESQL
- Azure
- AWS
- Jenkins
- Ansible
- GitOps
- Docker
- Kubernetes
- C,C
- JAVA
- Python
Additional Projects
Implementation of Salesforce for Kona LMS :
● Build project roadmaps and lead system updates to ensure projects are effectively driven forward.
● Created and maintained functional specification documentation, E2E business process design/flow, UAT scripts and documentation.
● Worked with Salesforce Automation (flows, process builder, approval process, workflows).
● Dealt with Salesforce Standard and Custom objects, fields, field validation rules.
Implementation of Salesforce for Digital Lync :
● Worked with Salesforce Standard and Custom objects, fields, field validation rules. Has thorough understanding of Business Requirements, documentation, CRM system setup, configuration, and Data Migration.
● Understanding of overall SFDC architecture. Executed Validation Rules, Tasks, Workflow rules.
● Collaborated on project implementation phases including project planning, requirements gathering, solution design.
● Performed administrative tasks like maintaining User roles and security, Page Layouts, Workflows, Reports, Dashboards, Tasks and Events.
● Worked on how to Implement the Service Cloud, Relationships Between the Objects. ● Integration with slack in Salesforce
Design for Service Cloud :
● Created Service Custom Objects.
● Linked the relationships between the Objects and Created a Junction Object to connect the Objects.
● Gather all the Business requirements, Documents, Designed Schema Diagrams with the help of Lucidcharts.
● Worked on how Omni-Channel Routing Works
● Reports and Dashboards
Placement Project :
● Created Placement Objects
● Gather all the Business requirements, Documents, Designed Schema Diagrams with the help of Lucidcharts.
● Created the data manually in Excel sheet and uploaded the data in salesforce through Dataloader.io.
Tools
Jira, Microsoft Azure, MS Office, Canvas, Lucid Chart, SalesForce CRM, MY SQL, UIPath, DataLoader.IO
Certification
- Salesforce Course Certification by Digital Lync Technologies PVT LTD.
- Salesforce Internship Certification by Digital Lync Technologies PVT LTD.
- SalesForce Administration Virtual Internship Certification By SmartInternz Supported By SalesForce:(https://smartinternz.com/internships/salesforce_certificates/7022c6025eb2fe6e46db24fd1aa9662e)
- SQL Bootcamp Certification: SQL Server, Database, T-SQL .
- SQL BI Developer- SSRS, Power BI, ETL Programming.
- Everybody for Python Certificate By University of Michigan.
- DevOps Beginners to Advanced with Projects - 2023 By Udemy
- UiPath RPA Developer By Udemy
Timeline
Salesforce Admin & Business Analyst
Digital Lync
08.2022 - 03.2023
Bachelor of Technology - Computer Science And Systems Engineering
Andhra University College Of Engineering