Mallory Vandoren
E-commerce Lead
Monticello,IN
Summary
Detail-oriented and dependable professional skilled in managing multiple priorities while maintaining a positive attitude. Eager to take on additional responsibilities to achieve team objectives and drive success. Proven track record as a collaborative team contributor with exceptional organizational skills, capable of handling numerous projects simultaneously without compromising accuracy. Recognized for effective task prioritization and consistently meeting deadlines, ensuring optimal productivity in fast-paced environments.
Overview
6
6
years of professional experience
Work History
E-Commerce Lead
Kroger
Monticello, IN
05.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Managed diverse team, promoting an inclusive work environment that leveraged individual strengths.
- Writing a schedule that optimizes hours and ensures fully staffed days.
Dispatcher
Blackford County Sheriff's Office
Hartford, IN
12.2023 - 05.2024
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Supported the emotional well-being of callers, providing reassurance and instructions until help arrived.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Read system maps and caller information, and documented details in the system.
Lifeguard
Ball State Recreation Center
Muncie, Indiana
12.2022 - 11.2023
- Monitored safety of guests in and around swimming pool.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Lifeguard Supervisor
Indiana Beach
Monticello, IN
05.2023 - 08.2023
- Improved staff performance through regular training sessions and skill assessments.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Scheduled, coordinated, and conducted in-service training for 30 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Online Grocery Pickup
Kroger
Monticello, IN
03.2020 - 04.2023
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Lifeguard
Indiana Beach
Monticello, IN
05.2022 - 09.2022
- Responded to emergencies in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Monitored the safety of guests in and around the swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Criminal Justice & Criminology
Ball State University
Muncie, IN12-2025
Skills
Computer skills
Supervision and leadership
Dependable and responsible
Customer service
Teamwork and collaboration
Problem-solving
Team management
Time management
Microsoft Word
Organization and time management
Schedule Writing
Telephone communication
Timeline
E-Commerce Lead
Kroger
05.2024 - Current
Dispatcher
Blackford County Sheriff's Office
12.2023 - 05.2024
Lifeguard Supervisor
Indiana Beach
05.2023 - 08.2023
Lifeguard
Ball State Recreation Center
12.2022 - 11.2023
Lifeguard
Indiana Beach
05.2022 - 09.2022
Online Grocery Pickup
Kroger
03.2020 - 04.2023
Bachelor of Science - Criminal Justice & Criminology
Ball State University