Malvadkar Rakesh Pramod
Nanded
Summary
Result-driven, highly reliable and dedicated Operations professional with over 17 years of extensive experience specializing in Payroll Systems, Operations Analytics, Revenue Accounting, and Team Leadership within the Tech-Services and Airlines industries. Proven track record as an adaptable 'Service Champion' handling complex workflows, critical automation tool testing, and multi-functional team management with an optimistic and highly collaborative approach.
Overview
18
18
years of professional experience
Work History
Senior Analyst — Payroll Systems
ADP Pvt. Ltd.
08.2012 - 01.2022
- Managed day-to-day dynamic workloads for team MS-Freedom, successfully handling the allocation and verification of 105 distinct, high-difficulty paygroups.
- Appointed as Service Champion, expanding mandate to command team operations, allocate tasks during Lead absences, and structure precise operational Datasheets.
- Served as strategic stakeholder in bi-weekly sync calls with Product Support (PS) and Business Units (BU) to align operational objectives.
- Executed end-to-end Root Cause Analysis (RCA) checks consistently to maximize compliance, streamline system handovers, and execute process cross-utilization.
- Acted as a Core Member for QA automation, driving functional testing for newly integrated platforms alongside regular software updates.
- Spearheaded enterprise-level strategic projects including Pro Uno, Know Your Client (KYC), and P11D compliance frameworks.
- Appointed as official Single Point of Contact (SPOC) for internal corporate engagement activities, organizing the marquee ESI Cricket League.
Senior Executive — Revenue Accounting
Kale Consultants Ltd.
12.2009 - 06.2012
- Deployed to manage key accounts for Saudi Arabian Airlines (SV) within the core Finance & Accounts Department.
- Governed full-cycle ledger and accounting tracks for Sales, Reissues, and Refunds for global ticket distributions across SV networks.
- Audited Bank Deposit Slips (BDS) received directly from District Finance Officers (DFO) to guarantee immaculate financial cross-checking.
- Resolved critical cross-departmental and direct client escalations regarding inward/outward transactional queries and specialized sales matrices.
Team Lead / Coach — Revenue Accounting
UBICS UB Group (Kingfisher Airlines Ltd.)
04.2006 - 08.2009
- Commanded a team of 12 operations associates, managing training, key deliverables, and daily performance metrics.
- Supervised corporate processing for Automated System Refunds (ASRs), BSPlink processing, travel agency helpdesks, and macro payment collections.
- Compiled high-level analytical business intelligence frameworks including periodic sales and comprehensive refund ledgers (fortnightly/monthly).
- Engineered quality assurance reporting tracks to check, flag, and remediate financial gaps between agency logs and official airline statements.
Customer Service Associate
WNS Global Services Pvt. Ltd.
06.2004 - 04.2006
- Operated within the high-volume TRAVELOCITY business process framework inside the specialized TQNR division.
- Managed international reservation modifications, split payments, ticket reissues, and structural refunds across primary global carriers (US Airways, American Airlines, Northwest, and South African Airlines).
- Audited British Airways (BA) Air Waybills checking precise lines for Freight, Fuel, and Security surcharges, alongside Dangerous Goods and Disbursement Fees.
- Issued localized internal intelligence reports to BA management outlining operational leakages, allowing rapid revenue recovery via specific agent debit notes.
Education
Bachelor of Social and Legal Sciences (BSL) - Law
Pune University
Pune, India04-2002
Higher Secondary Certificate (HSC) -
Kendriya Vidyalaya Southern Command
01-1996
Secondary School Certificate (SSC) -
Kendriya Vidyalaya Southern Command
01-1994
Skills
- Domain Specialization: End-to-End Payroll Systems, Revenue Accounting, Ticketing, Auditing & Refunds
- Technical Toolkit: MS Word, Advanced Excel, PowerPoint, Automation & System Testing
- Key Attributes: Approachable Leadership, Robust Stakeholder Management, Strict Timeline Adherence
- Payroll administration
- Revenue accounting
- Financial reconciliation
- Microsoft Excel
- RCA analysis
- Team player
- Risk assessment
- Excel proficiency
- Excellent time management
- Ability to motivate others
PERSONAL DETAILS
Competitive Swimming, Long-distance Riding, Traveling
Timeline
Senior Analyst — Payroll Systems
ADP Pvt. Ltd.
08.2012 - 01.2022
Senior Executive — Revenue Accounting
Kale Consultants Ltd.
12.2009 - 06.2012
Team Lead / Coach — Revenue Accounting
UBICS UB Group (Kingfisher Airlines Ltd.)
04.2006 - 08.2009
Customer Service Associate
WNS Global Services Pvt. Ltd.
06.2004 - 04.2006
Bachelor of Social and Legal Sciences (BSL) - Law
Pune University
Higher Secondary Certificate (HSC) -
Kendriya Vidyalaya Southern Command
Secondary School Certificate (SSC) -
Kendriya Vidyalaya Southern Command