Malvika
New Delhi
Summary
Dynamic Administrative Executive and Process Trainer with a proven track record at Motherson Sumi Systems Ltd, specializing in training and development and process enhancement. Excelled in customer service, achieving a 90% satisfaction score in workshops. Skilled in Microsoft Office and adept at fostering client relationships, I significantly contributed to operational excellence and revenue maximization.
Overview
18
18
years of professional experience
Work History
Administrative Executive
TLC DigiTech Pvt Ltd
Gurugram
01.2023 - 07.2024
- Managed multiple projects simultaneously while meeting deadlines in a fast-paced environment.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Delivered optimal administrative, customer service and case management support.
- Analyzed metrics, produced reports and assisted with decision-making process by modeling trends.
- Compiled data from various sources for use in preparing reports or presentations for senior management.
- Created spreadsheets using MS Excel to track program performance metrics.
- Created, maintained and updated documents, reports, and databases.
- Took detailed notes in meetings and disseminated information afterward.
Process Trainer
Motherson sumi systems Ltd
09.2006 - 01.2023
- Assisted in the development of assessment tools used to evaluate the effectiveness of process training initiatives, classroom training sessions, and OJT.
- Classroom training sessions and OJT.
- Work with the manager to determine employee training needs and develop effective training programs.
- Write and revise handbooks and training manuals to reflect changing training requirements.
- Conduct personal evaluations and determine expertise, accomplishments, and further training requirements.
- Taking corrective action where inadequate performance is suspected.
- Created daily production reports identifying supplies and critical needs in a timely manner.
- Escalating operational issues to senior management.
- Organizing the technical training for the team.
- Performance check of the team members.
- Preparation for customer and IATF audit related to the skill of the operator.
- Conduct the annual skill competition of G-stars.
- Received Best Quality Circle Skill Winner, 2017.
- Monitoring adherence to the quality system according to quality standards, as per customer requirements.
- Managed knowledge of seven QC tools and quality circles.
- Zone Coordinator of 7S and LRN.
- Ensured that the Residential Service Engineer is present at the remote location for a smooth workflow.
- Facilitated the training requirements for over 600 employees; coordinated the 8 hours of training per day with the training academy for online training and examinations; worked on content customization as per the requirements.
- Developed learning content on a wide range of capability enhancement topics, such as reducing non-compliance, no fault found, and product installation.
- Successfully delivered workshops for new joiners, with a satisfaction score of 90%.
- Provided speedy and quality field repairs for existing customers facing viewing-related issues, minimized repeat complaints to increase CSAT, and also improved quality services to premium category customers.
- Ensured actual required manpower availability in the field for timely completion, and retained trained manpower at service channel partners.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
Education
BA - Commerce
Swami Vivekanand Subharti University
07-2024
SSC -
NIOS
12.2020
HSC -
ICSE
12.2005
Skills
- Process Enhancement
- Training and Development
- Customer service
- Refresher training
- On-the-job/Classroom Training
- Maintaining a Development Plan
- Competitor analysis
- Service Operations
- Revenue maximization
- Client Relationship Management
- 7S
- Kaizen
- Poka-yoke
- FMEA
- ISO/TS 16949
- 4M
- Microsoft Office
- Excel
- PowerPoint
- Knowledge of EBIZ
- New employee orientations
- Record preparation
- File system management
- Document preparation
- Customer relations
- Report generation
- ORACLE
- Basic knowledge of computers
Extracurricular Activities
Won Skill competition winner award 2012 & 2017. Internal quality circle winner of Motherson 2012 & 2013. Honda NH Quality circle winner 2012 & 2017. Quality circle experience of last 7 years.
Timeline
Administrative Executive
TLC DigiTech Pvt Ltd
01.2023 - 07.2024
Process Trainer
Motherson sumi systems Ltd
09.2006 - 01.2023
BA - Commerce
Swami Vivekanand Subharti University
SSC -
NIOS
HSC -
ICSE