Malvika Pednekar
Thane
Summary
Dynamic consultant with a proven track record at Capgemini, excelling in project management and client relationship management. Expert in resource allocation and compliance auditing, I drive operational efficiency and deliver impactful solutions. Adept at data analysis, I enhance decision-making processes, ensuring project success and stakeholder satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consultant
Capgemini
Mumbai
04.2024 - Current
- Created and managed staffing orders, coordinating with relevant teams for efficient onboarding.
- Collaborated with cross-functional teams to implement innovative solutions for clients.
- Facilitated training sessions to enhance client understanding of new systems and processes.
- Created detailed project documentation to support implementation and ongoing operations.
- Managed stakeholder communications to ensure alignment throughout project lifecycles.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Organized client meetings to provide project updates.
- Assessed company operations for compliance with safety standards.
- Updated governance reports, tracked resource assignments, and monitored hours across multiple systems.
- Managed client requests, ensuring timely submission and resolution through JIRA tracking.
- Coordinated interview processes by scheduling panels and collecting feedback effectively.
- Ensured candidates submitted onboarding documents for proper invoicing and project allocation.
- Tracked background verification processes and facilitated new resource onboarding in collaboration with team members.
- Communicated with clients to resolve requests and ensured timely documentation submissions.
- Monitored project risks, providing mitigation plans to ensure adherence to schedules.
Associate Consultant
Capgemini
Mumbai
11.2021 - 03.2024
- Spearheaded PMO activities including reporting, invoicing, staffing, and resource management.
- Designed and implemented process improvements to enhance operational efficiency.
- Managed communication between clients and internal teams throughout projects.
- Prepared reports summarizing progress, risks, and issues associated with projects.
- Assisted in the negotiation of contracts and agreements with vendors and partners.
- Coordinated with internal departments to ensure resource availability for projects.
- Managed purchase orders, raised invoices, and maintained project budgets meticulously.
- Prepared comprehensive daily, weekly, and monthly reports to track project progress effectively.
- Supported senior leadership with financial dashboards and operational data for governance forums.
- Organized project documentation in SharePoint, Confluence, and other repositories.
- Collaborated with team leads to ensure timely project updates and optimal resource utilization.
- Created backlog reports proactively to meet SLA commitments consistently.
- Acted as liaison between Resource Management Group and Program Managers for resource demand.
- Participated in client meetings, offering insights and updates on project status.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed company's expenditures and developed financial models.
- Worked closely with human resources to support employee management and organizational planning.
Operations Analyst
AGS Transact Technologies
Mumbai
11.2019 - 11.2021
- Managed operations for AGSTTL, a leading provider of Cash & Digital Payment Solutions.
- Oversaw activities of 20-25 field engineers to ensure seamless project execution.
- Collaborated on project scheduling and planning, achieving successful completions.
- Produced daily reports and provided field engineers with timely information.
- Reviewed daily operations to ensure compliance with procedures and controls.
- Conducted data analysis and summarized findings using Excel.
- Assisted with onboarding retail outlets in customer portal for enhanced user experience.
- Maintained precise data records and prepared insightful monthly reports.
Education
Bachelor of Engineering - Electronics & Telecommunication
K.C College of Engineering & Management Studies
01.2019
Skills
- Project management
- Client relationship management
- Resource allocation
- Compliance auditing
- Effective communication
- Data analysis
- Time management
- Employee training
- Problem-solving
- Project implementation
- Reports and documentation
- Forecasting and reporting
- Resource and team management
- Stakeholder engagement
- Risk assessment
- Problem solving
- Critical thinking
- Budgeting and cost control
- SharePoint and Jira proficiency
- Data visualization with Excel dashboards
- Microsoft Office suite expertise
Certification
- CSM Certified, 001726148
- Perusing EM 0 Certification, Internal to Capgemini
Accomplishments
- Awarded twice as 'Rock Star' for best performance and achieving highest KPI for respective quarter.
- Appreciations for team support/team handling, training/mentoring.
Office Packages
- MS Excel
- MS PowerPoint
- MS Outlook
- MS Word
Internal Tools
- SharePoint
- Jira
- Clarity
- Sogeti Life
- Excel Dashboards
Knowledge Of
- Resource Management & People Management (Ensuring that we have enough pipeline for upcoming demands and managing their Onboarding/Offboarding).
- Task Management (Working with Project leads to get client requests to closure).
- Headcount, Invoicing, Reconciliation reporting to Leadership.
- Client Communication to understand their requirements.
- Tracking SLAs, Credits, Accounts Payable & Accounts Receivable.
- Monitoring Project Budgets and Forecasting using PAT file and studying Contribution Margin using EPTs/BRPs.
- Compliance Tracking.
- SLA/KPI tracking for project deliverables.
- Facilitating all the Engagement managers to get their weekly and monthly service reports ready for client calls.
Timeline
Consultant
Capgemini
04.2024 - Current
Associate Consultant
Capgemini
11.2021 - 03.2024
Operations Analyst
AGS Transact Technologies
11.2019 - 11.2021
Bachelor of Engineering - Electronics & Telecommunication
K.C College of Engineering & Management Studies