Malwett John Lobo
Chapter Lead & Senior Leader
Bengaluru
Summary
With over 18 years of experience in Corporate IT, I bring a wealth of knowledge and expertise. As a dedicated and experienced software engineering and delivery manager, I have a proven track record of leading high-performance teams and driving transformative technology initiatives. Throughout my career, I have contributed to the success of organizations like Telstra and IBM, honing my skills in leadership, strategic planning, and service delivery. My skillsets span Enterprise Business Processes, Service-Level Agreements (SLA), IT Asset Management, Global Delivery, Corporate Governance, Partner Management, Center Operations, IT Service Management, and IT Strategy. As a strong information technology professional and passionate people leader, my goal is to empower my team to become their best selves.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Chapter Lead TPM - Technical Project & Program Delivery
Telstra
02.2024 - Current
- As part of Telstra's Agile construct, I lead Capability, Resourcing, Planning & Performance management for a chapter size of 12-15 members performing Technical Program Management roles
- As a Chapter Lead / People Leader I spend 30% of my time in line management responsibilities & spend 70% of my time flowing to work as a Senior Technical Program Manager into a group mission
Senior Technical Program Manager
Telstra
10.2023 - 02.2024
- I manage Technical Delivery of large complex programs of work across multiple groups for varying executive stakeholders
- These programs comprise of a number of missions/projects and/or initiatives
Chapter Lead - Software Engineering
Telstra
09.2020 - 10.2023
- As part of Telstra's Agile NWOW, I lead Capability, Resourcing, Planning & Performance management for high performance autonomous Agile team/s members who work for Company Group mission and objectives
- I bring overall expertise to the Chapter Area across Business and Strategy closely working with HR Business Partners, Chapter Area Leads, Product owners, Group Managers & Executives to plan and deliver OKRs that span across multiple quarters
- My key focuses are to coach & Mentor my direct reports to always be the next best version of themselves
- I inspire my staff to set stretch key results that allow them to find opportunities to be the best
- Provide guidance and goal setting via 1-1 and regular cadence
- Maintain camaraderie amongst the team via regular team building activities
- Lead by example by flowing to work along with them on mission objectives
- Provide high levels of autonomy to the Agile team to plan & execute stories
- I offer my skills to mentor budding leaders within my organisation
Senior Technology System Manager
Telstra
09.2019 - 08.2020
- I managed and lead large scale IT Programs and other Technology initiatives that enable Telstra India to progress into a world class software tech company
Center Operations Manager
Telstra
08.2018 - 08.2019
- Enable Software engineering center's at partner locations to function effectively and collaborate to productivity and high performance in an agile model with a DevOps based delivery, performing varying roles based on the needs to enable the center's to be high performing teams for Telstra Strategy
- I play the role of the Centre Ops Lead for 2 Partner Sites and an Enablement Lead for various management initiatives such as Finance, R&R, Employee Engagement, IT operations
Lead Service Delivery Manager
IBM
04.2017 - 07.2018
- Manage Large Accounts with SDMs and Service Managers
- Act as escalation point for CXO level staff at account level
- Enhance and manage Performance of Account staff
- Lead and manage management initiatives
Service Delivery Manager
IBM
02.2015 - 03.2017
- Delivery Account Management and focal for a Large North American client contract of 10 Million USD$ Optimizing and delivering IT Infrastructure Services mostly based on Cloud - SoftLayer, AWS, Azure, OpenStack etc, managing a FTE strength of 30+ resources
- Maintain High Availability Infrastructure for critical businesses with multiple underlying technology, ensuring audit readiness and compliance adherence
- Providing leadership and direction to the Delivery Support Organization
- Account Management and Finance / Cost tracking
- Plan, execute and deliver medium to large scale IT / Hybrid IT solutions to enterprise clients
- Enable clients to fully utilize the advantages of moving from a traditional IT model to a Cloud hosted storage and infrastructure
- I work with Sr.Dir, VP and CXO level representing the best of client engagements
- Well versed in orchestration as a service on AWS, IBM bluemix and Azure
- Key skills that that I excel at are IT Service Delivery Management, ITIL Processes, Project Management, Account Management, Cost Management, Transition Management
- IaaS, PaaS, SaaS
Associate IT consultant
ITC Infotech
05.2011 - 02.2015
- ITSM - Request Management and Service Delivery
- Client - Danske Bank Denmark
- Key Area - Service Delivery Management
- Onsite Process Implementation for Danske Bank at Denmark (June 2012 - Sep 2012)
- Delivery Management, Change Management, Service Request Management
- ITSM Tools and Domain: ServiceNow, MS SharePoint, MS excel
Sr Customer Executive
American Express
08.2010 - 05.2011
- Support for a select base of High Net worth customers owning the Amex Platinum charge card
Customer Service Executive
HSBC Global Technology India
08.2007 - 08.2010
- Front Line Help desk for HSBC UK Merchant services
Customer Service Representative
Firstsource Solutions Limited
07.2006 - 07.2007
- First Line support for Broadband and Land line services UK
Education
B.A - English Lit.
Annamalai University
01.2006 - 01.2009
Pre University - Science
St Joseph Pre University College
01.2004 - 01.2006
Master of Business Administration - MBA - Business Administration and Management, General
Uttaranchal University
07.2023 - 03.2025
Skills
Technical Leadership
Certification
Strategic Negotiation
Timeline
Chapter Lead TPM - Technical Project & Program Delivery
Telstra
02.2024 - Current
Senior Technical Program Manager
Telstra
10.2023 - 02.2024
Master of Business Administration - MBA - Business Administration and Management, General
Uttaranchal University
07.2023 - 03.2025
Chapter Lead - Software Engineering
Telstra
09.2020 - 10.2023
Senior Technology System Manager
Telstra
09.2019 - 08.2020
Center Operations Manager
Telstra
08.2018 - 08.2019
Lead Service Delivery Manager
IBM
04.2017 - 07.2018
Service Delivery Manager
IBM
02.2015 - 03.2017
Associate IT consultant
ITC Infotech
05.2011 - 02.2015
Sr Customer Executive
American Express
08.2010 - 05.2011
Customer Service Executive
HSBC Global Technology India
08.2007 - 08.2010
Customer Service Representative
Firstsource Solutions Limited
07.2006 - 07.2007
B.A - English Lit.
Annamalai University
01.2006 - 01.2009
Pre University - Science
St Joseph Pre University College
01.2004 - 01.2006
Similar Profiles
Vidyashree M AVidyashree M A
Assurance Consultant at TelstraAssurance Consultant at Telstra
Alison BaldasAlison Baldas
Executive Assistant at TelstraExecutive Assistant at Telstra
Shruthi SelvaShruthi Selva
Customer Service Consultant at TelstraCustomer Service Consultant at Telstra
Vinayak BhaskarVinayak Bhaskar
Consultant at TelstraConsultant at Telstra
Praveen CPraveen C
Senior Software Engineer at L&T Technology ServicesSenior Software Engineer at L&T Technology Services