MAMATHA B. R
Bangalore
Summary
To work in challenging environment where I can explore my inter-personal skills and support my high superiors.
Results-driven management professional with track record of optimizing team performance and driving business growth. Skilled in strategic planning, project management, and fostering collaborative environments. Known for adaptability and delivering consistent results in dynamic settings. Strong focus on leadership, problem-solving, and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Manager
Merck Life Science Private Limited
04.2023 - Current
- Department: Commercial Service - PS
Senior Key account specialist
Merck Life Science Private Limited
07.2021 - 03.2023
- Department: Commercial Service - PS
Commercial Service Expert
Merck Life Science Private Limited
08.2018 - 07.2021
- Department: Commercial Service - PS
Business Process Expert(Global Key User SAP)
Sartorius Stedim India Private Limited
08.2016 - 07.2018
- Initiates & controls process improvements
- Sets up and performs continuous improvement process (CIP) based on KPIs
- Implements and manages changes of business processes
- Participates on projects e. g. for process redesign, reengineering projects within the respective area.
- Handling escalations and managing the customers queries in an amicable way
- Providing time to time SAP training
- Preserving the Globally defined SAP template and make sure all the end users are going as per the defined template.
- Creation of Customer master and maintaining them as per the global template
- Be the link between the SAP implementation team and the department/process which the key user is representing
- Be the first point of contact for issue related to the functionality implemented, especially from a process wise. Most often the end users are clear with the new process and that’s where the majority of issues come up.
- Supporting end-users on SAP related issues.
- Was a part of Warehouse Management SAP upgradation.
- Department: Commercial Operations
Sr. Executive – Customer Support
Sartorius India Private Limited
09.2010 - 07.2016
- Order execution: Executing orders in SAP and following up for materials and dispatching the goods (both INR & Euro orders)
- First point of contact for customers
- Responding promptly to customer inquiries.
- Co-ordinating with sales and other inter-departments
- Handling Tenders & quotations
- Sales Lead Management
- Co-ordinating with production for in-house produced goods
- Export orders processing
- Department: Commercial Operations
Education
Masters Business Administration - International Business Management
Sikkim Manipal University
01.2017
Bachelors in Commerce - undefined
Kuvempu University
01.2011
Diploma in Commercial Practice - undefined
Board of Technical Education
Bangalore, Karnataka01.2009
Skills
- MS-Office
- Knowledge and support of Internet related areas
- SAP
- BW – Business Warehouse for Reporting(BEX reports)
- SFDC
- TRACKWISE
- Customer rapport
- Operations management
Certification
- Attended Basic Project Management Training at Northeim, Germany in 2018
- Attended Basic Yellow Belt Training at Gottingen, Germany in 2018
- Attended Blue Belt Training at Bangalore in 2023
Languages
English, Kannada & Hindi
Timeline
Associate Manager
Merck Life Science Private Limited
04.2023 - Current
Senior Key account specialist
Merck Life Science Private Limited
07.2021 - 03.2023
Commercial Service Expert
Merck Life Science Private Limited
08.2018 - 07.2021
Business Process Expert(Global Key User SAP)
Sartorius Stedim India Private Limited
08.2016 - 07.2018
Sr. Executive – Customer Support
Sartorius India Private Limited
09.2010 - 07.2016
Bachelors in Commerce - undefined
Kuvempu University
Diploma in Commercial Practice - undefined
Board of Technical Education
Masters Business Administration - International Business Management
Sikkim Manipal University
Hobbies and Interests
Reading books, watching movies & listening to music.
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